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Our Story

A Team You Can Trust

Located in Sydney’s Eastern Suburbs, Proximity Plumbing has been servicing all plumbing related issues for over 10 years. With a strong reputation of providing superior service, your local plumber appreciates and understands the requirements and expectations of its clientele within the Eastern Suburbs.

Before booking the job, we will always ensure that we have all the relative information so that once we are on site, we are prepared and have all the material required. We are always early and ring 30 minutes before arrival.

Once on site, we offer upfront pricing and charge by the job, not by the hour. Our prices are provided and explained thoroughly before we start – so you won’t have any surprises and have an understanding of what you are paying for. As our team is based in the Eastern Suburbs, you can be rest assured that we will make your job a priority and arrive within 60 minutes of the call – no matter the circumstances. Leveraging the 25 years of experience, we have established strong relationships and family bonds across our team.

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Our 24-hour, 7-day service is a standard, and our clients know that we can be relied upon when the time comes. Too often a plumber is called under stressful circumstances, but we aim to reduce this as much as possible with our reliability and professionalism.

When you call Proximity Plumbing you aren’t connected to an automated answering machine service, you are speaking to one of our dedicated, on-hand professionals. One of the reasons customers always return is our friendly nature, knowledge, passion and integrity. We pride ourselves on our service and the relationships we build as the local plumber with our customers.

Lastly, we get it done right the first time, so you have the peace of mind. We understand that some jobs just can’t wait so we make it our priority to have the next available tradesman attending your job. We provide a two-hour window for your booking and give you 30 minutes notice via text or call to let you know your plumber is on the way. We endeavour, where possible, to assist over the phone with handy tips and hints to allow you the opportunity to try to fix the issue over the phone and avoid wasting time and money.

Why 97% of customers refer us to family and friends

  • Our friendly staff will call you to make a booking on your desired day and time.
  • We offer a two-hour window, so you’re not waiting around all day.
  • Our tradesmen will call you 30 minutes before arrival to introduce themselves, so you are aware whom to expect on arrival.
  • All tradesmen arrive in clean, sign-written vehicles and are dressed in smart, branded Proximity Plumbing uniform so they are easy to identify.
  • Tradesmen will first introduce themselves and take off their work boots off to ensure your home is kept tidy.
  • They will then inspect the issue and provide advice, suggestions and a solution.
  • You’re in control - if you're happy with the price provided, our plumbers will start immediately.
  • If you're not happy with a proposal, there is no obligation and no callout fee required for our time and advice.
  • On completion, we offer all clients a complimentary home inspection to ensure no hidden surprises in future, along with Proximity Plumbing’s handy tips & hints.
  • As we are transparent, we request all new clients to provide their honest feedback on a Google review so others can read before contacting us.
  • Our office staff will follow up after the job is completed, to ensure that everything is working properly, we will also do a scheduled 6-month call to ensure all is working 100% as it should and to touch base for any questions or concerns.
  • Before accepting payment, the office will call you directly to ensure you're happy with the service and overall experience.