Categories
Drainage General Plumbing Plumber

Most Australians have been taught to conserve water from a young age thanks to community campaigns to preserve water through the droughts. Remember those 3 minute showers, anyone? 

It’s not until you get older and a high water bill lands in your mailbox that you realise water is a luxury we pay for. 

With a bit of jargon attached with a water bill, it’s tempting to simply pay the bill right away. However, it is equally important to understand exactly what you are paying for and if there is any room for improvement?

In this post, we’ll explain why you might receive a high water bill and what you can do about it.

Understanding Your Water Meter

A high water bill may indicate an incorrect water meter reading. It could get wrongly recorded by the respective meter reader. 

If the reading on the bill appears as if it is a mistake or you are not sure about it, you should contact a professional right away. 

Properties in Australia mostly have water meters in the front portion. The reading is gone through by a water utility company in a span of few months. A number is displayed on the meter. The number allows the water utility company to observe how many kL (Kilo-Litres) you have utilized since the last meter reading. 1 kL = 1000L. 

Some essential terminologies related to the water meter are:

  • Meter ID:
    The particular number that is assigned to the water meter.
  • Previous Reading or Reading Date:
    When the water meter was last observed, and the amount it displayed on the water meter.
  • Current Reading or Reading Date:
    When the water meter has been read currently, and the amount that is updated at the current time.
  • Usage (in kL):
    It is the amount of kL or Kilolitres from the current reading minus the kL number from the current water meter reading. It indicates the amount of water you have used in the given billing period.
  • Total Number of Days:
    Signifying the number of days since the previous water meter reading.
  • Average Daily Utilization:
    The total water usage in kL is multiplied by 1000 and divided by the total number of days. It indicates the daily water usage in litres.

Now you have some knowledge about your water meter you can ask any questions that may appear incorrect, should you receive a high water bill. 

Check Any New Appliances

Should you receive a high water bill, in addition to water meter reading issues, you should check any new water-specific equipment in your property. Any new appliances can also affect the overall water bill on a monthly basis. Washing machines, water sprinklers, pools, freezers, and a myriad of other equipment can suddenly increase the overall water consumption and see a high water bill for your property.

If you wish to minimise the overall impact of any new appliances on the water bill, you should choose appliances that have the WELS high-efficiency assurance.

Look for the water rating label or advice on all products regulated under the Water Efficiency Labelling and Standards (WELS) scheme. The label is designed to help you make informed choices. You can read more information here. According to the Australian Government’s current estimates on water efficiency, water-efficient products will start to save the average family $175 per year or more. It’s estimated to be $2 billion in total by 2030!

Saving on Your Water Bill

After your high water bill you’re probably looking for effective tips to lower your monthly water bill? Even smaller changes can deliver a significant impact on your overall consumption.


Here are some practical tips to save on your water bill: 

#Installing a Water-efficient Showerhead

Water-efficient showerheads utilize less than 9 litres every minute. On the other hand, a regular showerhead can consume as much as 20 litres every minute. 

#Choosing Water-efficient and Energy-efficient Appliances

Is it time to upgrade your dishwasher, washing machine, or some other water-based appliance? It is recommended to do your research before buying the same. On a shopping spree, you should search for appliances having a higher rating for water and energy efficiency. 

#Use Your Dishwasher 

Washing your dishes by hand considerably increases the amount of water you use on a daily basis. Install a dishwasher and let the machines do the job!

#Preventing Water to Run

Do you tend to leave the water running as you brush or shave? While it might appear harmless, it can be detrimental to your water bill. Moreover, you are also wasting huge amounts of water on the go. Always turn off the tap when you are not using it directly.

#Taking Short Showers

Do you love hot baths that convert into longer showers? The bad news; it could be harmful for your water bill. The good news; simply consider switching to a short shower. To enhance the results, you can also use a timer for monitoring the time you spend in the shower currently. You can use the same as a benchmark to ensure improvements. Make sure that you count the total time and spend no more than 5-10 minutes in the shower area. Your water bill will thank you.

#Fixing Leaks in the Home

Did you know that a leaking water faucet can waste as much as 3000 litres of water every year? If you have leaks in your property, hire a plumbing professional to fix them right away. Leaks can easily make your water bill go through the roof. Moreover, it can also damage the foundation of your house. 

How to find out whether you have a hidden water leak in your house? You can simply go through the water meter reading and do not use any water source for some hours. Check the reading again. In case the reading has increased, there is a possibility of a hidden leak. A professional plumber can come to your rescue.

#Installing Faucet Aeration on the Taps

For every tap in your property, you can install a faucet aerator. The aerator screws onto the bottom of the faucet while reducing the overall water pressure.

#Cover Your Pool

Invest in a pool cover so that you can cover your pool when you’re not using it.
It will help in minimizing the total water loss due to evaporation. As such, you do not have to use huge volumes of water to refill the pool area.


Repurpose Your Water To Avoid A High Water Bill 

Basically, the less water you consume the better! So learn how to repurpose your water in fun and interesting ways. Get the whole family involved and make it part of your monthly or quarterly family goals. If you’re aiming for a more sustainable lifestyle and teaching your kids about the environment this is a fun exercise.  Do you use a lot of water in cooking? Do you look at all that wasted water from baths? Water re-purposing tips include:

  1. Use cooking water (pasta/veges) in the garden.
  2. Install a small rainwater tank to catch any excess rainwater from your gutters (you can use this for pretty much any water need in your home).
  3. Install a greywater collection system so water is not wasted and can be redirected into your garden.
  4. Use bath water in the garden too! 
  5. Put a bucket in your shower to catch any droplets (you’ll be surprised how much it collects) then use that to water plants, gardens or lawns or wash your car)!
  6. Instead of pouring the quarter of a bottle of water you don’t drink down the drain, use that in your garden or house plants. 

Call A Professional 

If you feel that your high water bill is an indication of a larger plumbing problem then call the professionals to inspect your water meter, your pipes and your home’s plumbing system. A professional plumber can carry out an in-depth inspection and check for any cracks in your pipes, issues with your hot water heater, sewer line and water appliances. If there is any issue with your water consumption it could indicate a plumbing emergency is close. Our team at Proximity Plumbing will gladly help you out. Call us now on 0420 102 394 or book online here. 

As you limit water wasting patterns or behaviours, you can lower the overall water bill significantly while maximising resource efficiency. There is only so much consumable water on our planet, let’s not waste it.

Categories
Blocked Drain Emergency Plumbing Our Plumbing Difference Plumber

Are you searching for cheap Sydney plumbers? If you find plumbing jobs around the house too complicated or costly to do on your own, you can always hire a professional plumber to do the job for you. We are the experts anyway! 
Before we help you find the best, cheap Sydney plumbers for 24/7 assistance let’s go through a few key points. Please read these as they could save you a headache or two down the road! 

Not All Plumbers are Equal

Are you confused about hiring a professional Sydney plumber? Thinking maybe a handyman could do the job for less? For the best outcomes, you should hire professional plumbers because…we know what we’re doing. We are trained in all things water, pipes, sewer lines and plumbing so we will be able to give your property the professional service it needs. For more about the differences between a plumber and a handyman, click here.


Save Money Now vs Spend Money Later With Cheap Sydney Plumbers

A cheap Sydney plumber (and there are plenty) could end up being not as cheap as you think. There are plenty of too-good-to-be-true cheap Sydney plumber ads online that will lure you in, especially if you’re in the midst of a plumbing emergency. Here’s what you need to know about those ads: 

#Discount on Mentioning an Ad

It is a highly common sales gimmick available in local newspapers, letterbox flyers, and online advertisements. Cheap Sydney Plumbers may show some discount on the invoice. However, the cost has been already added to labour, parts, or some other aspect of the plumbing job so you’re not actually saving money. 

#On Time Or We Pay You $100

Obtaining $100 for the late arrival of the professionals might sound lucrative. However, this trick also adds up the balance price to some other aspects of the services being delivered. Again, you’re not actually saving money. 

#Fixing a Blocked Drain for $49

Fixing a clogged drain on the cheap might appear like an awesome win for you. However, the plumbers, in this case, will not know the cause of the blockage, the extent of the damage caused and how to unblock it WITHOUT having inspected your property first. Without this knowledge, a blocked drain project could involve repairs worth hundreds of dollars. So again, the ad has lured you in and is deceptive in its appearance. 

By knowing which gimmicks to avoid you are taking the first step in becoming an aware customer. Think about what kind of company you prefer to work with: eastern suburbs local business?  Family owned and run? The kind of business that gives amazing customer service because they rely on word of mouth, reviews and referrals? Welcome to Proximity Plumbing. We have a team of highly-trained professional plumbers and customer service representatives who are on call 24/7 ready, willing and able to handle any and all plumbing jobs. Give us a call today on 0420 102 394 or book online. 

Comparing Cheap Sydney Plumbers

When you are searching for a local Sydney plumber, you should get a relevant plumbing quote before the actual work begins. Even in an emergency plumbing situation, a professional plumber can supply a quote on the job. A plumbing quote will allow you to know the exact cost of the entire plumbing project along with offering an insight into specific terms and conditions.

Getting quotes and comparing them might appear an overwhelming task. Here are some tips:

  • Go Through Reviews
    You can shortlist some plumbers online and go through reviews on websites. Trust the ones with decent reviews from other customers.
  • Ensure The Plumber is Licensed
    It is imperative to make sure that you are hiring services from licensed Sydney plumbers. Licensed plumbers are not hesitant while offering license details along with access to membership or registration numbers.
    You can find ours on our homepage.
  • Receive an Itemised Quote
    You might be indeed interested in the total cost. Also, make it a point to receive the itemised quote. It is responsible for listing the price of individual components of the plumbing job. It will also include all information about the parts used and the total labour costs. An itemised quote helps you in comparing quotes between multiple plumbers.
  • Guarantee of Services
    What if the problem does not get fixed at all? What is there is some problem with the completed project? A good, reliable plumber offering quotes will deliver a guarantee for work while fixing any problems that come up post-completion.
  • Get Access to Multiple Quotes
    For complex or large plumbing projects, aim for collecting multiple plumbing quotes. This allows you to easily compare different quotes and finding the best plumber for your job.
  • Ask About Payment Options
    When you’re working with cheap Sydney plumbers they may try to hide terms and conditions or final payment amounts amongst the fine print. Ask about all the payment conditions and options available. Ask about hourly costings vs job costings, material and labour costings and extra time or overtime. 

What Do You Value: Time, Money or Results? 

For something as intricate and essential as your home’s plumbing, our professional advice would be to not choose the cheapest Sydney plumber you can find. You may find yourself in a more dire situation and need to call another plumber to fix the mistakes made by a cheap Sydney plumber. Not all cheap plumbers are bad. However, having worked in Sydney as a plumber for over ten years I can safely say that I’ve seen some dodgy work. Choosing a professional plumber will ensure you are putting your home’s plumbing in safe hands. 


By choosing an experienced, professional plumber over a cheap Sydney plumber, you will gain: 

#Ease of Diagnosing Plumbing Problems

Professional plumbers diagnose plumbing issues with ease based on a thorough inspection, tools and experience. As the problems are diagnosed early, a trained plumber helps in keeping your property safe and problem-free. It also helps in saving money on expensive repairs or replacements.

#Education and Expertise

A trained and licensed Sydney plumber will have in-depth industry knowledge as well as expertise in dealing with all types of plumbing issues. Moreover, they are also aware of the local plumbing laws and regulations to ensure maximum security compliance. 

#Professionals with Insurance

Licensed plumbers in Sydney are registered with local plumbing and licensing departments. Professional plumbers are also insured for your safety (and theirs).

#Professional Equipment

A licensed plumber will always have access to state-of-the-art equipment and plumbing tools for delivering top-class services. At Proximity Plumbing, we have an impressive fleet of branded vans that are totally stocked with the best-in-class plumbing materials and equipment to fix all types of plumbing emergencies.

#Guarantee of Top-quality Work

A professional plumber has gained access to proper training and certifications for delivering professional, top-quality services. Licensed plumbers in Sydney also offer warranty of services that covers repairs and installation works.

Cheap Sydney Plumbers May Not Take The Extra Step 

With any plumbing job, it’s safe to say there is more than meets the eye. A toilet that is backing up could be the result of a tree root infiltration in your sewer line. A leak from the roof when it rains may indicate a major cracked pipe somewhere in the building. A professional plumber will take the time to carry out a plumbing inspection and give a recommendation on any and all potential issues they see. 

At Proximity Plumbing, we will also talk to you about regular plumbing maintenance and look at things like seasonal gutter cleaning and regular jobs to ensure your home’s plumbing health is always front of mind. We don’t say we are the cheapest Sydney Plumber and we’re not the most expensive Sydney plumber. We will always give a fair and reasonable quote with easy to understand language, terms and conditions. We have a team of highly-trained professional plumbers and customer service representatives who are on call 24/7 ready, willing and able to handle any and all plumbing jobs. Give us a call today on 0420 102 394 or book online.

Categories
$0 Callout Fee Emergency Plumbing General Plumbing

Not all plumbers are created equal. The service standard, workmanship, expertise and finished result can differ greatly from plumber to plumber. The first place you start to see differences is when you go searching for plumbing quotes.

Let’s read about Compare Apples and Plumbing Quotes!

Now, this is our speciality: professional plumbing services and we’ve worked damn hard to create a quality brand with the best team in Sydney to handle any and all plumbing jobs. SO it gets our goat when we see a “cowboy” plumber advertising services for ridiculously low prices. 


Now not every plumber does this, but we have seen plumbers offering cheap services as bait to stand out from the crowd and secure your business. All they’re doing is luring in unsuspecting customers who are most probably in a plumbing emergency and just want the job done now.

In these circumstances, it REALLY PAYS to take a few moments and consider your options, look for alternatives and speak with more than one plumber to obtain a number of quotes. 

I’m telling you this because I’m passionate about raising awareness in our community for these “cowboy” plumbers and letting you know there are other, more professional and safe options available.

I would love to see a time where our industry and its professionals are not known as a rip off merchants, but professional and well-respected tradespeople. That’s what we’re all about at Proximity Plumbing.

Questions to Ask Any Plumber Before You Hire Them

Building a reliable relationship with the plumber is essential. You should know that a qualified professional is handling the plumbing system of your property.

Here is a list of important questions you need to ask an emergency Sydney plumber BEFORE hiring them and getting them to attend to your property. 

Do you have a license to practice plumbing in NSW?

When you go searching for plumbing quotes, make sure you’re getting a quote from a licensed plumber. This means a professionally trained plumber is working on your pipes and not an amateur. You can always do a quick search to see if your plumber is licensed or a google search to check if their website has any extra credentials (like whether they’re a member of any industry-based associations such as Master Plumbers). Protect yourself and your investment by making sure you hire the right, licensed plumber for the job. Follow This link to check your preferred contractor.

Service NSW offers this link which will tell you about current, expired, and cancelled licences under the name, licence number or ABN/ACN being searched. It is important to check the tradesperson engaged has a current licence to ensure they have the appropriate qualifications for the work you want to be done.


How Quickly Can You Arrive? 

An emergency plumber should arrive as soon as possible or be very clear on exactly how long you will have to wait. Plumbing is unpredictable when a plumbing emergency arises and most plumbers know their day will never go exactly to plan, so many plumbing companies will have one of their teams on standby for emergencies.

The amount of time you’re waiting will largely depend on your ability to choose a truly local plumber. A plumber who is near you and will be able to get to you asap.

When looking for a Sydney emergency plumber on Google we suggest skipping the ads altogether and going directly to the results matched to your search based geographically. For more information, read our article here about How to Hack The Search Engines.

Do you have insurance?

When searching for a plumbing quote, making sure the plumber is insured with current insurance is crucial; both for your and the plumber’s sake. Ideally, the plumber you will hire should possess public liability insurance as the minimum.

How do you charge for work?

We all want to know we’re paying for quality services and not being ripped off! So, before saying “yes” to any plumber coming to your property and helping your plumbing emergency make sure you’re clear on their rates and how they charge you.

For example, they may have a call-out fee plus an hourly fee. Some plumbers may have an “emergency” surcharge. Others may charge per job or per half hour. Some providers may only take credit cards or only take cash. Look for professionalism at every step and make sure you are comfortable with the rates mentioned. Ask if there are no “extra” or “hidden” charges and whether the rate includes GST.

At Proximity Plumbing, we have a free quote service and our prices are explained thoroughly before we start so there is no surprise at the end of the job. We don’t inflate prices for emergencies and for larger jobs we do offer a payment plan option. 

Can you provide me with references from customers?


A reliable plumber will never hesitate to share the name of clients. You can request references for a large or a new plumbing project. In case the professional refuses or fails to provide references, think twice before hiring him.

Is your plumbing work guaranteed?

Most plumbers offer the assurance of guaranteed work. Or a ‘workmanship guarantee’. When you select the right plumber, you can depend on him to reach back in case of any issue. 

Can you provide a plumbing quote?

Always ask for written or emailed plumbing quotes. It is for your protection as mandated by many states in Australia. When you have access to a written estimate, a plumber cannot charge you more than the quoted price without your express content. 


How To Compare Plumbing Quotes 

  1. Make sure the plumbing quotes are professional, mentions the issue in exact detail and lists labour, time and material costs. 
  2. Be clear on the way the plumber charges: call out fees included, time, materials, per person, per job, etc.
  3. If the job is a larger service (like pipe relining) make sure the quote includes details about finance options. 
  4. Pose the question: “Is this the final price, are there any hidden costs?”
  5. Ask questions. If something doesn’t sound right, or seems confusing, ask the question; “What is this?” or “Tell me more about this?”
  6. Don’t sign off on any plumbing quotes that you don’t feel comfortable doing. It’s ok to search around and get multiple quotes. 

The Three Golden Rules of Call Out Fees Explained 


When you’re searching for a plumber to attend your property, keep in mind these “Three Golden Rules”: 

  1. A truly professional, licenced plumber will give you a general breakdown of their costs but will not guarantee a price for your service UNTIL they have attended to your property and diagnosed the issue. 
  2. The old saying “If it’s too good to be true, then it probably is” sums it up – do your research! 
  3. The sweet spot for costs involved with tradespeople is somewhere in between the ‘too little’ and ‘too much’. 

Please, take time (even in an emergency) to do your research and find a truly local, professional plumber (who is licenced) and has plenty of community reviews. 

Please know that we love and respect our industry, but we are determined to see the inferior service providers out there off the streets. Not only are they operating unethically, but they can also be a hazard to the community. In fact, we are often called out to customer’s homes to “fix” the issues left behind by some of these cowboys. 


At Proximity Plumbing, our essential plumbers are available 24/7 to fix all plumbing issues for your property. However, our team is available to take your call and provide you with information over the phone to answer your plumbing related questions. Plus – our team provides an easy to understand, professional plumbing quote for every service. Don’t delay calling us if you need us. 

Categories
Emergency Plumbing General Plumbing Hot Water

Are you searching for that how do you know when a hot water heater needs to be replaced?

Isn’t it relaxing to step into a warm bath or shower after having a long, hectic day? But how often do you appreciate the instant access you have to hot water? Almost never, right?

Given the fact that an estimated 3 billion people around the world currently need access to basic handwashing facilities at home, a hot water heater is definitely a luxury we take for granted in Australia!

Your hot water system most likely will never enter your thoughts, as they continue working properly. As soon as they start playing up, it becomes frustrating and stressful. 

In most cases, a hot water system requires semi-regular service by a professional plumber to repair the most common problems. It instantly will come back to providing you with warm water whenever you need it.

However, if you’re asking the questions “how long until I need to replace my hot water system” your system is probably already on the fritz and may need replacing instead of repair.

How can you tell the difference between a hot water system that needs repair or a complete replacement? 

Let’s get into it. 

Firstly, if you are experiencing any issues with your hot water system or supply, please contact our expert team immediately on 0420 102 394 and we will be happy to assist you in answering any hot water system-related questions. Our team is available to provide you with a $0 call out fee to assess your hot water system’s current condition. 

What Is The Function of a Hot Water System?


Simply, to heat the water supplied to your property so that when you turn on the “Hot” tap, steaming hot water will come out of the faucet.

Types of Hot Water Systems 

Some of the most popular types of hot water systems in Australian homes are:

#Electric Hot Water Systems

Just like an electric kettle, there is the presence of a heating element inside the tank of an electric hot water system. The tanks are available in different sizes. These units are responsible for keeping the heated water until it is ready for use. 

You can also come across instantaneous electric water heaters. This delivers the option of continuous hot water supply. 

#Gas Hot Water Systems

Quite similar to the functioning of the electric water heater systems, in this case, water gets heated and stored in a unit. However, instead of using electricity for heating up water, gas-based hot water systems make use of gas storage heaters. 

This is the reason why they deliver quick recovery time and feature smaller tanks. You can also come across instant gas hot water systems. These depend on gas burners for heating water instantly instead of storing hot water in the tank.

For information on gas vs electric systems, click here.

#Solar Hot Water Systems

The source of energy for these hot water systems is renewable. Therefore, they deliver a mild impact on the overall environment. Solar-powered water heating systems depend on the installation of multiple solar panels. The panels are mostly set up on a roof for ensuring maximum exposure to direct sunlight. 

The energy that gets absorbed is then circulated across for heating the water. In most Australian homes, users combine solar with electric or gas water heating systems to make sure that there is ample hot water in a situation wherein sunlight might not be available. 

#Heat Pump Hot Water Systems

These systems deliver improved efficiency in comparison to other models. It is also a renewable source of heating water. The source of energy in this case is the heat that is extracted from the surroundings with the help of a heat pump. The energy is usually extracted from water, ground, or air while being converted into heat energy. 

It serves to be a reverse refrigeration process. It is then used to heat water. In terms of overall efficiency, this water heating system consumes 2/3rd less energy in comparison to an electric water heating system. 

Signs Your Hot Water Heater Needs Replacement

Your hot water systems can last for quite a while. However, here are some signs to look out for to know when your hot water system requires replacement:

Old Age

Hot water systems are estimated to last for around 8 to 10 years on average. When you have information from the original manufacturer of the unit, you can know about the exact lifespan. 

Has your water heating system crossed the span of 15-20 years? Do you observe some noise or inconsistent efficiency in heating up water? It might be the end of its lifespan. It is a good idea to reach out to a professional plumber in your area to come over and inspect the unit before replacement.

Water Not Heating Enough

One of the major signs of a faulty hot water system is its inability to heat water sufficiently. Do you notice your showers running cold halfway through? Or, is your shower not heating up enough? 

Before you go ahead with replacing the entire unit, the problem could be due to a broken heating component or a faulty thermostat. You can ask a professional to look into the exact problem. 

A Sizzling or Hissing Noise Coming from the Water Tank

Is your hot water system making a lot of noise? It might be a sign that it is on its way out. You should also know that a sizzling or hissing sound could be due to the release of water through a relief valve. Contact a professional to know more. 

Discoloured Water 

Has the colour of your hot water changed recently? Does it look rusty, coppery or brown? If you are seeing discolouration of any kind, this usually means your storage tank is breaking down and those materials are finding their way into your drinking water. Don’t delay if you see any kind of discoloured water, call our team at Proximity Plumbing asap and we’ll come out to help.  

Tips to Maintain Hot Water Systems

Your hot water system is crucial to the health and comfort of your entire family. What can you do to ensure that it keeps running efficiently? 


Here are some important hot water system maintenance tips you should know about:

Inspecting Regularly for Signs of Wearing or Cracks

Select a date every month and inspect the hot water system from top to bottom. Look out for signs of cracks, water leakage, or wearing. 

Turning the Tank System Off If You are Away for Some Time

In case you are going away for some weeks or more, you should turn off the water heater system. Otherwise, the system will continue heating up water even when you are not using it. Considering the fact that around 20% of total energy in an average Australian home goes into water heating, you should know how to turn it off. 

Check the Temperature and Pressure Relief Valve

Basically, if the temperature or pressure builds up too much inside your hot water tank, it can cause leaks, shorten the life of your heater and possibly explode (worst case scenario). 

The temperature and pressure relief (TPR) valve are designed to automatically open and release excess pressure.

To check this value make sure you shut off the water and power supply to your property before placing a bucket under the drain pipe connected to the valve. 

Lift the tab attached to the valve and allow some water to escape, then, close it again. If little or no water comes out when the valve is open, or if water continues to run after it has been closed, the valve most likely needs replacing. 

Inspect the Anode Rod

There is a magnesium or aluminium rod inside your tank which helps to protect against rust. Essentially the rod attracts corrosive elements in water so that it rusts before the tanks rusts! 

These rods typically last 3 – 5 years and you do need to replace the rod once it’s rusted to make sure the tank doesn’t start to rust.

To check the rod, make sure the power and water supply are off, then unscrew the rod’s hex head located on the top of the tank with a 1 1⁄16-inch socket. Pull the rod out of the tank (this could take a bit of muscle). If it’s down to ½” in diameter or less, replace it with a new one – which can be purchased at most hardware stores).

Flush the Tank

Do you know what lies at the bottom of your hot water tank? Like the bottom of the ocean – sediment and sand can accumulate, making it more difficult for the system to heat the water. The harder your heater has to work, the shorter the life span! 

You can flush the tank by attaching a hose to the drain valve located near the bottom of the tank. Place the other end of the hose in a floor drain or somewhere outside your property. With the water supply turned off and the power shut off (or the thermostat set to pilot for gas models) open the drain valve.

Once the tank is empty, briefly turn the water supply back on to stir up the sediment at the bottom and allow it to drain. You can repeat the process until the water runs clear. Voila – you have successfully flushed the tank! Aim to repeat this process 1 – 2 times per year.

So, How Long?

To answer the question: How long until I need to replace my hot water system? It really depends on your system, and just what is wrong with it. The best way for a definitive answer is to book a service with our team. 

We all take hot water for granted until we don’t have it! So make sure you keep your hot water flowing by either repairing or replacing a system that is not operating at 100%. It’s important to take action before you suddenly have no hot water.

Thoroughly checking your hot water tank is part of every Proximity Plumbing’s plumbing maintenance service. So if you want to get expert eyes on your hot water system, call us today on 0420 102 394 for a free quote. Plus we guarantee to be on-site within the eastern suburbs in 30 minutes. 

Categories
Blocked Drain Covid 19 Emergency Plumbing

Australia is reeling under the fallout of the ongoing COVID-19 pandemic. As NSW case numbers soar, we at Proximity Plumbing want to reassure our community that our team of licenced plumbers are vaccinated and ready to assist in any plumbing emergency you have during our state-wide lockdown.

How Is Proximity Plumbing Protecting You Right Now?

Proximity Plumbing strives to deliver round-the-clock support during these challenging times. 

The professional team of emergency plumbers at Proximity Plumbers takes all necessary steps related to cleanliness and safety as per the guidelines laid forth by the Department of Health and the NSW Government. 

Notably, our team is vaccinated. We are taking every Covid-19 Safety precaution to ensure our customers and team are kept safe and well at all times.

Our Covid safety plan includes the following: 

– Our team are vaccinated against Covid-19 in order to protect themselves and you! 

– None of our plumbers have travelled overseas or interstate in the last 14 days.

– Each one of our team members has completed an infection control training course provided to us by the Australian government.

– Our plumbers have been trained to respect your personal space. This means standing well back (more than 2 metres) when discussing the job in person. Upon request, we are also happy to conduct all discussions over the phone – even when on the premises.

– Each team member will be using a hand sanitiser before and after all our jobs.

– If you require any plumbing work completed during this time rest assured, we will continue offering the highest quality of customer service, Emergency callouts, and continuing our services to local Sydney businesses and residence.

– In addition to washing their hands, our plumbers wear a new pair of disposable plastic gloves on every job that they are required to work indoors.

– Our vehicles are now sanitised at least twice a week using a hospital-grade disinfectant.

– Our plumbers have been trained to recognise any signs of illness and must report to management immediately.

– As a part of the essential services during the pandemic, licensed Sydney plumbers are able to operate normally. Due to the increasing number of emergency requests that we receive, we have come up with an emergency hotline number to handle all possible requests as soon as possible. Our Covid safe emergency plumbing hotline on 0480 024 320 should you have any questions or need an emergency plumber.

Why Is Plumbing Considered An Essential Service? 


Plumbing is an essential service as it’s “essential” to maintain your home or business’s plumbing system at all times. You need to resolve any plumbing issues as soon as they arise to prevent damage and potential health hazards. Plumbers are seen like electricians, essential to keep the community safe and functioning, especially when so many of us are spending a lot of time at home. 

You can read more here. 

As such our team at Proximity Plumbing is still able to attend your plumbing issue or plumbing emergency as long as we practice social distancing and continue to maintain the highest standards of safety and cleanliness possible to protect ourselves and our customers. 

At present, there is no evidence that the virus survives in, or is likely to be transmitted via wastewater. The detection of the virus in wastewater reported to date has been of non-infective viral fragments. This means that the risk of infection to plumbers, drainers and wastewater industry workers is very low. 

What is a Plumbing Emergency?


How do you know what is considered a plumbing emergency? One way to double-check is to pick up the phone and call our team. We’ll be able to tell you over the phone whether your plumbing issue is serious enough for immediate support.

Here is some information on what kind of issues are considered “Emergency Plumbing Issues”:

  • Blocked or running toilet
  • Blocked drain
  • Slow draining sink
  • Leaking pipes
  • Burst flexi hose
  • Clogged shower drain or bath drains
  • Dripping faucets
  • Blocked stormwater drain
  • Clogged garbage disposal
  • Faulty water heater
  • Sewer system backup
  • Low water pressure

If your home is currently experiencing any of these plumbing issues, please pick up the phone and call our team now! 

Why It’s Important to “Choose Local” Now More Than Ever 

As Sydneysiders navigate our lockdown, it is more important than ever to choose a truly local business with local tradespeople for any repair or emergency. For these reasons we suggest only choosing a plumber that is centrally located to your specific LGA: 

  • It ensures the people coming into your home are from the same LGA as you and will minimise any risk to your family 
  • You will have a faster response time with a local tradesperson than someone coming from the other side of the city 
  • You will be able to support a truly local, community-based business 
  • Choosing a tradesperson from your LGA (and not a hot spot) is imperative to ensure essential services continue to be able to serve the community 

How To Know Whether Your Supplier Is Truly Local 


Firstly, do your research. Take a look at Google and see where the physical location of the business is. To list on Google a business must supply a physical address that is open for customers to view. You can check how far away a business is from your home and whether or not they are truly a local business. 

For example, Proximity Plumbing is located in Point Piper. We serve our eastern suburbs local community area on a daily basis. You may have seen our team driving one of our Proximity Vans around town, or grabbed at a coffee at Bondi with the boys in the early morning.

Secondly, ask the question. Phone the potential supplier and ask where they are located and where they are travelling from to attend to your emergency plumbing situation. If someone sounds evasive, keep asking until you feel you get a real answer (or listen to your gut and keep calling around). 


At Proximity Plumbing we are an optimistic bunch, and we know with the positive vaccination numbers, we will all be out of lockdown soon enough. Until then, these safety measures will protect you and your family should you need any essential plumbing work carried out in your home. 


Our vaccinated plumbers are available 24/7 to fix all emergency plumbing issues for your property so don’t delay calling us if you need us. 

Categories
Covid 19 Emergency Plumbing

Yes, plumbing is an essential service nsw.

The times we’re living are quite challenging for Sydneysiders. During these tough times, many businesses, important projects and personal celebrations have come to a halt. There seems to be a ‘second guess’ of every decision.

If you find yourself in a “watery” situation during the lockdown, please know:  plumbing is an essential service. Proximity Plumbers is open and operating in our local area. We offer access to reliable, trained, expert Sydney plumbers to deliver emergency plumbing services to our community, 24/7.

It’s more important than ever to stay community-focused, be kind and be aware. Take care of yourself and your family. We’re here to help should you have any plumbing related questions or issues. 

This article aims to answer some questions we routinely receive about plumbing emergencies:

  1. Why is Plumbing considered an essential service? 
  2. What Should I do in the case of a plumbing emergency?
  3. What is a plumbing emergency? 
  4. What should a Sydney Plumber know what to do? 
  5. Some common conditions in which an emergency plumber Sydney can help
  6. Questions to Ask Any Plumber Before You Hire Them
  7. How is Proximity Plumbing protecting you right now? 

Why Is Plumbing Considered An Essential Service? 

Plumbing is an essential service as it’s “essential” to maintain your home or business’s plumbing system at all times. You need to resolve any plumbing issues as soon as they arise to prevent damage and potential health hazards. Plumbers are seen like electricians; we provide an essential service to keep the community safe and functioning, especially when so many of us are spending a lot of time at home. 

You can read more here.

As an essential service, our team at Proximity Plumbing is still able to attend to your plumbing issue or plumbing emergency as long as we practice social distancing and continue to maintain the highest standards of safety and cleanliness possible to protect ourselves and our customers. 

At present, there is no evidence that the virus survives in, or is likely to be transmitted via wastewater. The detection of the virus in wastewater reported to date has been of non-infective viral fragments. This means that the risk of infection to plumbers, drainers and wastewater industry workers is very low. 

What Should I do in case of a plumbing emergency? 

In such a scenario, it is imperative to emphasise that time is of the essence! Here’s a little infographic to explain what to do in the case of a plumbing emergency. 

What is a Plumbing Emergency?

How do you know you are truly dealing with a plumbing emergency? A plumbing emergency in Sydney will constitute several scenarios with the plumbing system. These cases can include clogged drains, damaged pipes, gas leaks, and much more. 

Commonly, a plumbing emergency will involve the risk of water damage or the inability to use the facilities at your home. A plumbing emergency can even compromise the safety of the occupants of the property, such as in the case of gas leaks. There can be situations in which utility bills are affected significantly due to heavy water loss. The reason why plumbing is considered an essential service is to ensure these emergencies do not impact you or your community in the long run.

Some of the most common plumbing emergencies that Sydney homeowners face include:

  • Blocked or running toilet
  • Blocked drain
  • Slow draining sink
  • Leaking pipes
  • Burst flexi hose
  • Clogged shower drain or bath drains
  • Dripping faucets
  • Blocked stormwater drain
  • Clogged garbage disposal
  • Faulty water heater
  • Sewer system backup
  • Low water pressure

If your home is currently experiencing any of these plumbing issues, please pick up the phone and call our team now! 

What Should a Sydney Plumber Know What to Do?

Are you facing a plumbing emergency? A licensed plumber in Sydney can help. Proximity Plumbing has a team of highly professional Sydney plumbers who are capable of handling all types of plumbing emergencies on the go. 

An emergency plumber can help with any major or minor plumbing emergency and help to prevent ongoing damage to your home. The extent of work an emergency plumber will need to do depends on the amount of water present and the time passed with water saturation.  A professional plumber will be able to give you advice over the phone for you to carry out as they are on their way to help prevent unnecessary damage to your home and provide them with a safe working space, once they arrive.

Some common conditions in which an emergency plumber Sydney can help are:

  • Flooding

    If you observe flooding of any kind in your kitchen, laundry, bathroom, patio or garden, odds are you have some plumbing emergency on your hands.
    Flooding can easily damage your appliances, possessions and the entire property structure. Not to mention contribute to unusually high utility bills. Therefore, you should sort it out as soon as possible.
  • Blocked Toilet

    This situation can also be characterised as a plumbing emergency. This is because clogged toilets pose major health risks. Of course, if you have a single toilet in your home, calling a plumber the next day is simply not an option, you need your facilities working asap. Call your local emergency plumber without any delay.
  • Overflowing Toilet

    An overflowing toilet or sink is a surefire plumbing emergency. In addition to health risks, it can also cause major property damage when not addressed instantly. An overflowing toilet could be a sign of a major blockage from a foreign item or a blockage down the line from tree roots or a fatberg. Go to your phone straight and call our emergency plumbers in Sydney.
  • A gas leak

    Anytime you unexpectedly smell gas and suspect a gas leak please call an emergency plumber who is trained and equipped to deal with such a situation. Turn off your gas at mains as soon as you detect a gas smell, then open all the doors and windows to allow fresh air to circulate and call your emergency plumber – Proximity Plumbing for a gas fitter. 
  • No Water

    Turned on the tap and nothing happened? If water supply has stopped due to some unexplained reason, reaching out to an emergency plumber is your best resort. The lack of water, especially hot water could be due to many things – check the power supply to your hot water system, Is there electricity or gas available in the rest of the house? It is a good idea to check these before you call your Sydney emergency plumber.
  • Taps Not Turning Off

    At an extreme end, if your taps do not turn off, it implies a flood risk. Try to switch off the main water supply. Then, call us and book an emergency plumbing appointment right away!
  • Burst Pipes

    When the pipes have burst or are damaged, you will want to call over a plumber before anything serious occurs. Having a burst pipe can cause some serious damage to your walls, flooring, furniture etc. There are a few things that can cause a burst rupture, these are; low-quality, faulty plumbing fixtures, age, or an accidental impact. If you have discovered a burst pipe we suggest to immediately isolate the water off at the mains as soon as possible and call your local Sydney emergency plumber – Proximity Plumbing.
  • Serious roof leak 

    We’ve all been in a house when it rains and someone runs to grab all the pots and buckets to place around the house! Truthfully, the best way to deal with leaks in your home is to book a plumber who will carry out an inspection to find where and why your roof is leaking. A serious roof leak can quickly turn into a nightmare for your home with structural damage so it’s best to call an emergency plumber asap. 

All of these potential emergencies are why plumbers are considered an essential service to the community. Unfortunately, not every plumbing problem occurs at a convenient time for you. Isn’t it frustrating to find your toilet is clogged just as you wake up or going to bed?

This is where our reliable emergency plumbers in Sydney come to your aid as we’re on call 24/7 and as true, eastern suburbs locals we’re just around the corner. 

Questions to Ask Any Plumber Before You Hire Them

Building a reliable relationship with the plumber is essential. You should know that a qualified professional is handling the plumbing system of your property. Here is a list of important questions you need to ask an emergency Sydney plumber BEFORE hiring them and getting them to attend to your property. 

Do you have a license to practice in NSW?

A licensed plumber means a professionally trained plumber is working on your pipes and not an amateur. You can always do a quick search to see if your plumber is licensed or a google search to check if their website has any extra credentials (like whether they’re a member of any industry-based associations such as Master Plumbers). Protect yourself and your investment by making sure you hire the right, licensed plumber for the job. Follow This link to check your preferred contractor.

Service NSW offers this link which will tell you about current, expired, and cancelled licences under the name, licence number or ABN/ACN being searched. It is important to check the tradesperson engaged has a current licence to ensure they have the appropriate qualifications for the work you want to be done.

How Quickly Can You Arrive? 

An emergency plumber should arrive as soon as possible or be very clear on exactly how long you will have to wait. Plumbing is unpredictable when a plumbing emergency arises and most plumbers know their day will never go exactly to plan, so many plumbing companies will have one of their teams on standby for emergencies.

The amount of time you’re waiting will largely depend on your ability to choose a truly local plumber. A plumber who is near you and will be able to get to you asap.

When looking for a Sydney emergency plumber on Google we suggest skipping the ads altogether and going directly to the results matched to your search based geographically. For more information, read our article here about How to Hack The Search Engines.

Do you have insurance?

Insurance is crucial; both for your and the plumber’s sake. Ideally, the plumber you will hire should possess public liability insurance as the minimum.

How do you charge for work?

We all want to know we’re paying for quality services and not being ripped off! So, before saying “yes” to any plumber coming to your property and helping your plumbing emergency make sure you’re clear on their rates and how they charge you.

For example, they may have a call-out fee plus an hourly fee. They may have an “emergency” surcharge. They may charge per job or per half hour. They may only take credit cards or only take cash. Look for professionalism at every step and make sure you are comfortable with the rates mentioned. Ask if there are no “extra” or “hidden” charges and whether the rate includes GST.

At Proximity Plumbing, we have a free quote service and our prices are explained thoroughly before we start so there is no surprise at the end of the job. We don’t inflate prices for emergencies and for larger jobs we do offer a payment plan option. 

Can you provide me with references?

A reliable plumber will never hesitate to share the name of clients. You can request references for a large or a new plumbing project. In case the professional refuses or fails to provide references, think twice before hiring him.

Is your work guaranteed?

Most plumbers offer the assurance of guaranteed work. Or a ‘workmanship guarantee’. When you select the right plumber, you can depend on him to reach back in case of any issue. 

Can you provide a quote?

Always ask for a written quote or estimate. It is for your protection as mandated by many states in Australia. When you have access to a written estimate, a plumber cannot charge you more than the quoted price without your express content. 

What’s the process when you arrive at my home?

Here’s where you can start to see the differences between amateurs and professionals so it’s a key question to ask!

If you were to ask us about our process at Proximity Plumbing, we’d say something like this: 

  1. Thanks to our service scheduling software, our plumbers know exactly where they’re going and will arrive at your home on time (in one of our snazzy Proximity Plumbing vans). They will be in uniform and introduce themselves to you; telling you who they are and where they’re from courteously. 
  2. They’ll always remove work boots or cover them to protect your home’s floors. Our plumbers will assess the plumbing issue, provide you with information, and a break down of the cost involved before they get started. You’ll have the chance to ask any questions.
  3. The work will be completed with minimal impact to your home and with as much care as possible. The workspace will be clean and neat when we leave and you’ll even have a lovely home candle to say Thank You for choosing us and to help make the home smell lovely once we leave. 

Now that’s a simple breakdown of our process and when you hire a professional plumber they should have a process very similar to ours. If they can’t articulate that over the phone maybe it’s best to keep searching until you find one who can (or call us)!

How Is Proximity Plumbing Protecting You Right Now?

The world is reeling under the effects of the COVID-19 pandemic. Just like other essential services, plumbing services in Australia are also closely monitored for curbing the overall spread of the disease.

Proximity Plumbing strives to deliver round-the-clock support during these challenging times. We are an essential service and we are open.

The professional team of emergency plumbers at Proximity Plumbers takes all necessary steps related to cleanliness and safety as per the guidelines laid forth by the Department of Health and the NSW Government. 

Proximity Plumbing we have taken Covid-19 Safety precautions to ensure our customers and team are kept safe and well at all times.

Our Covid safety plan includes the following: 

– None of our plumbers have travelled overseas or interstate in the last 14 days.

– Each one of our team members has completed an infection control training course provided to us by the Australian government.

– Our plumbers have been trained to respect your personal space. This means standing well back (more than 2 metres) when discussing the job in person. Upon request, we are also happy to conduct all discussions over the phone – even when on the premises.

– Each team member will be using a hand sanitiser before and after all our jobs.

– If you require any plumbing work completed during this time rest assured, we will continue offering the highest quality of customer service, Emergency callouts, and continuing our services to local Sydney businesses and residence.

– In addition to washing their hands, our plumbers wear a new pair of disposable plastic gloves on every job that they are required to work indoors.

– Our vehicles are now sanitised at least twice a week using a hospital-grade disinfectant.

– Our plumbers have been trained to recognise any signs of illness and must report to management immediately.

– As a part of the essential services during the pandemic, licensed Sydney plumbers are able to operate normally. Due to the increasing number of emergency requests that we receive, we have come up with an emergency hotline number to handle all possible requests as soon as possible. Our Covid safe emergency plumbing hotline on 0480 024 320 should you have any questions or need an emergency plumber. 


Our essential plumbers are available 24/7 to fix all plumbing issues for your property so don’t delay calling us if you need us. 

Categories
Emergency Plumbing

Learn When To Call A Sydney Emergency Plumbing And How To Choose The Best Emergency Plumber Now.

DEFINING A PLUMBING EMERGENCY

It’s a story we see week in and week out – a plumbing emergency when you least expect it. We’ve seen a blocked toilet when you’re hosting Christmas Lunch and a burst flexible hose in the middle of the night!

When this happens, it’s tempting (and only natural) to pick up the phone, look on Google for a 24-hour Plumber Near You and call the first Sydney Emergency Plumber who answers.

Whilst you may get lucky and score a genuine plumber who fixes your issue and has your plumbing up and running in no time – Winning. You could also end up calling a plumber who will cause more harm than good or leave you with additional hassles and stress.

A true plumbing emergency is restoring water, preventing water damage, alleviating a blocked drain, and restoring a waste connection to protect public health, the safety of an individual or to prevent damage to property.

It is any owner’s responsibility to call an emergency plumber if they feel they are affected by any of the above.

In reality any plumbing problem can seem like an emergency and often you’ll find they always happen late at night or over the weekend when you least expect or prepare for them. A blocked toilet when your hosting christmas or a burst flexible hose in the middle of the night and you wake up to your furniture floating.

Any plumbing issue may feel like an emergency. It’s tempting and only natural in the moment to pick up the phone, look on google for a 24 hour plumber and call the first Sydney emergency plumber who answers. While you may get lucky and hire a genuine plumber who gets your household plumbing up and running in no time you could also end up calling a plumber who will cause more harm than good or leave you with additional hassles and stress.

It’s not uncommon to make an irrational decision as you feel the plumbing emergency may pose a risk to you and your home and you need a Sydney plumber who is available to help right away.

Defining what is a plumbing emergency and what can’t wait until the following day for attention is often hard under stressful times and you often need to make a quick decision about who to contact and what to do.

Generally, if it is an emergency that poses a risk to you and your home, you need a 24 hour Sydney plumber who is available and will attend site ASAP. A professional plumber will be able to gage the severity and diagnose the issue over the phone and will be able to tell you if the problem can wait until normal business hours. A true Sydney emergency plumber will advise so you can avoid the emergency callout fee. So knowing when to call an emergency plumber and when to call a routine plumber is very important.

If You Do Have A True Sydney Plumbing Emergency On Your Hands (One That Poses A Risk To You And Your Home) You Need A 24 Hour Sydney Plumber Who Is Available To Get To You Fast!

A licensed plumber will be able to gauge the severity of your emergency and diagnose the issue over the phone, giving you tips until they arrive. They’ll also be able to tell you if the issue can wait until normal business hours so you can avoid the emergency callout fee. By the end of this article you will learn:

1. What qualifies as a ‘plumbing emergency’.

2. How to choose the best emergency plumber, closest to you.

3. What you’re looking to pay for a plumbing emergency.

4. The difference between a “routine plumber” and an “emergency plumber”.

5. 5 key questions to ask any plumber in an emergency that could save you time and money.

6. The benefit of doing your research first when choosing an emergency plumber.

So, let’s get into it.

DEFINITION OF A PLUMBING EMERGENCY

  • A burst water service or serious water service leak that cannot be isolated
  • Broken or blocked toilet systems
  • A gas leak
  • A serious roof leak
  • Serious storm, fire, or impact damage
  • Burst water pipes
  • Flooding
  • Broken hot water heater
  • An overflowing sewer line

A True Sydney Plumbing Emergency Can Look Like This:

  • Water needs to be restored to the property.
  • Measures need to take place to prevent water damage to the property.
  • A blocked drain needs to be cleared.
  • A waste connection needs to be restored to protect public health.

It is an owner’s responsibility to call an emergency plumber if they feel they are affected by any of the above points. So, knowing when to call an emergency plumber and when to call a routine plumber is very important.

WHAT’S THE DIFFERENCE BETWEEN ROUTINE PLUMBERS AND SYDNEY EMERGENCY PLUMBERS?

Routine plumbers are available during normal business hours; Monday to Friday from 7am to 5pm. Emergency plumbers, on the other hand, are on call 24 hours a day and will come to your property at any time, including public holidays and weekends. Both kinds of plumbers are qualified and equipped to perform both type of plumbing work.

When Deciding What Kind Of Plumber To Call, There Are A Few Questions You Can Ask Yourself.

  1. Can the issue be isolated or stopped so its not in use?
  2. Is the plumbing essential to the health and wellbeing of my family?
  3. Is there raw sewage overflowing that could pose harm to the wellbeing of my family and others?
  4. Is there a risk of flooding or water damage to your property?
  5. Can you smell gas?

If you answered yes to any of the above questions, you should call an emergency plumber as soon as possible. Ignoring a plumbing emergency is not only bad for your plumbing system, but it can also risk the health of your family. In particular, overflowing sewage or gas leaks can be dangerous for your health. They can also cause lasting damage to your property which can be prevented if you call an emergency plumber.

WHEN DO I NEED TO CALL AN EMERGENCY PLUMBER?

Sometimes it’s difficult to decide what is a plumbing emergency and what can’t wait until the next day during normal business hours, Often things go wrong in the middle of the night and fast decisions need to be made about what to do and if you need to contact a sydney emergency plumber.

HOW MUCH DOES AN AFTER HOURS PLUMBER COST?

If your emergency plumbing issue happens during normal working hours, you can wait for the plumber to fit you into his schedule that day or the following morning. This way you should be able to avoid any call out altogether. For those situations that just can’t wait and you need a plumber NOW you’re likely going to have to pay what’s known as an “after hours call out fee” plus materials and the time spent on the job.

We are proud to let anyone who asks to know that we charge anywhere between $250-350+ GST for after hours emergency call outs and the price ranges depending on the time and day. Any plumber who doesn’t charge an emergency call out fee should be a major concern as they are immediately being devious and slugging you that fee somewhere else.

WHAT TO DO IN PLUMBING EMERGENCY

Being attentive to your plumbing emergency is important, it’s wise to be selective about your choice of Sydney emergency plumber. By following these tips, you can ensure that the plumber you select is a trusted professional and not only will you receive a great service they will only do what is required without taking you for a ride.

Who Answers The Phone?

If you call an emergency plumber and receive an answering machine, we suggest you hang up. A reliable professional emergency plumbing service should greet you with a real person immediately no matter what day or time it is. Having a real person answer shows that the plumbing company cares about customer service and that they want to help you as well as gain an understanding of the task at hand with compassion & genuine advice – eg ask questions about the job- has it happened before, anything we need to know about the household plumbing etc, this shows they generally care and have your best interest at heart.

Does The Company Have The Proper Credentials And Protection?

You would like to think every Sydney emergency plumber who advertises their services online and in copy is reputable and trustworthy. There are some devious individuals who take advantage of 24/7 plumbing services. Knowing that homeowners are likely to make rational decisions whilst dealing with a plumbing issue like a burst pipe or overflowing drain, some plumbing, companies that are unlicensed and uninsured will often advertise throughout the night, on the weekend and during holiday periods.

I know it’s probably the last thing you’re thinking about when making that call when dealing with a plumbing emergency although we suggest you ask the plumbing service if they are licensed and insured before you let them come into your home. Without a license, there’s no guarantee that the company has the adequate skills to handle your plumbing emergency. With no insurance, you could find yourself having a) no warranty b) potential risk to other problems and c) paying for something twice – after a licensed plumber has to return and fix what the cheaper unlicensed plumber couldn’t.

How Quickly Will The Plumber Arrive?

They should arrive as soon as possible, most reputable plumbing companies know their days never go to plan. Plumbing emergencies are generally unpredictable and most companies will have a plumber on stand by so when the time comes they can be dispatched.

We have spoken about this in other blog posts, when looking for a sydney emergency plumber on google we suggest:

  1. Scroll past the ads they are generally the devious plumbers who promise cheap price yet your bill is through the roof on completion
  2. Go directly to the map- Google knows all, and they are kind enough to share the real locations of its plumbers and the locations the business is actually based. Plumbers actually based geographically near you will always be at the top of the results for this section, and better yet you get to see how their star ratings, and the number of credible reviews they have.

This way you know they are local and can get to you in a timely manner rather than waiting for them to arrive a few hours later.

Are Follow-up Services Available?

Some 24/7 emergency plumbers only advertise to do the immediate fix. When looking a for an Sydney emergency plumber look for a plumbing company that is known in their local community and will likely call you up within the future to touch base about your plumbing. Just like anything everything requires servicing – you don’t go to the dentist once you go every few months to have a general check up as preventive maintenance to maintain your teeth and health.

Recommendations Are Invaluable

Like most households, you generally will have an emergency contact list on your fridge or within your phone at the ready. If you don’t it’s wise you ask a recommendation from a family member or friends if they could suggest someone who is suitable and reliable for the job. By having a recommendation it’s reassurance that the Sydney emergency plumber will do a good job, charge fairly, respect your home and carry out the plumbing job correctly.

THESE ARE SOME COMMON PLUMBING ISSUES THAT OCCUR AROUND THE HOME

Burst Pipes

Having a burst pipe can cause some serious damage to your walls, flooring, furniture etc. There are a few things that can cause a burst rupture, these are; low-quality, faulty plumbing fixtures, age, or an accidental impact. If you have discovered a burst pipe we suggest to immediately isolate the water off at the mains as soon as possible and call your local Sydney emergency plumber – Proximity Plumbing.

No Hot Water

Having hot water is a necessity for any family household. The lack of hot water could be due to many things – check the power supply to your hot water system, Is there electricity or gas available in the rest of the house? It is a good idea to check these before you call your Sydney emergency plumber.

Water Leaks

Having an unknown location of a water leak is always daunting. Sometimes hot water tanks leak rusty water from age, pipes can burst causing a surprise leak within a wall cavity or tap washers fail and you’re unable to turn the tap. A small leak can become dd up, we suggest if you have access to them and you know where they are isolate the mains tap as soon as you can and contact your emergency plumber to avoid excessive water bills and any unnecessary damage to your home.

Gas Leaks

Leaking gas can cause harm to your health and wellbeing if left untouched. If you smell gas or suspect a leak, if you are able to and you know where to do so- turn off your gas at mains as soon as you detect a gas smell, then open all the doors and windows to allow fresh air to circulate and call your emergency plumber – Proximity Plumbing for a gas fitter. Gas is extremely flammable and can cause asphyxiation in confined spaces. We urge you to not use any electrical equipment, lights, matches, lighters, or any type of naked flame when there is a possible gas leak.

Backed Up Toilet

Many things can cause a blocked toilet, excessive toilet paper, the use of disposing sanitary items down the drain, foreign items like children’s toys or syringes or something causing bigger issues like cracked pipework or tree roots within the line can cause this. We suggest getting in touch with an emergency plumber if you are unable to clear the blockage yourself.

HOW TO SAVE ON EMERGENCY AFTER HOURS PLUMBING

When an emergency plumbing problem is at hand, you often are not within the best mind frame to contact the correct plumber for the job.

Rather than be rationally calling the 1st plumbing company you can find at 2 a.m when dealing with an emergency plumbing issue –  prepare in advance by finding 24/7 plumbers in your local area and keeping their contact details handy- on the fridge or saved as a contact within your phone, A simple precaution like this can save you 00’s of dollars later, when a plumbing emergency arises.

Another way to avoid emergency plumbing costs is to get those plumbing problems taken care of before an emergency arises with preventive maintenance- eg: if your drains are partially blocked and the old boiling water or plunger don’t work, get in touch with your local plumber – Proximity Plumbing.

WHAT TO DO IN A TRUE PLUMBING EMERGENCY TO MAKE SURE YOU FIND THE BEST PLUMBER FOR YOUR JOB

Firstly, we’re big believers in preventative plumbing, so making sure you stay on top of your schedule of general plumbing maintenance will lower your risk for emergency plumbing situations considerably!

When faced with a true plumbing emergency there are some tips to follow to ensure you find the best, licensed and local emergency plumber for your job (and not get ripped off by a sub-par operator).

Here They Are:

1. Take Note Of Who Answers Your Call.

If you call an emergency plumber and receive an answering machine, we suggest you hang up. A reliable professional emergency plumbing service should greet you with a real person, immediately (no matter what day or time it is). Having a real person answer your call shows the company truly cares about customer service and is dedicated to helping you, with compassion and genuine advice.

They *should* try to gain an understanding of the issue and situation you’re in. For example, asking questions about the plumbing emergency (has it happened before, anything they need to know about the household plumbing, the flow of water, how long it’s been happening, etc) this shows they genuinely care and have your best interests at heart.

2. Check Up On Their Credentials And Protection.

You would like to think every Sydney emergency plumber who advertises their services online is licensed, reputable and trustworthy. Unfortunately, not so. There are some devious individuals who take advantage of customers who need an emergency plumber asap and will make a fast choice in choosing a plumber just to deal with ASAP.

We suggest you ask the plumbing service if they are licensed and insured before you let them come into your home. Without a license, there’s no guarantee that the company has the adequate skills to handle your plumbing emergency. With no insurance, you could find yourself having:

A. No warranty

B. Potential risk to other problems and

C. Paying for something twice – after a licensed plumber has to return and fix what the cheaper unlicensed plumber couldn’t.

Protect yourself and your investment by making sure you hire the right, licensed plumber for the job. Follow This link to check your preferred contractor.

Service NSW offers this link which will tell you about current, expired, and cancelled licences under the name, licence number or ABN/ACN being searched. It is important to check the tradesperson engaged has a current licence to ensure they have the appropriate qualifications for the work you want to be done.

Furthermore, the link will provide information on whether Fair Trading has issued public warnings about the licensee, has finalised any disciplinary action against the licensee and whether the licence has been suspended or cancelled. So, it’s always a good idea to quickly spend five minutes before approving a quote from a local plumber near you.

When you phone a plumber to book them in, ask about the license and the license of any of the team who may be assisting or coming into your property. You want to make sure everyone working on your home is licensed and qualified!

3. Ask Them How Quickly They Can Arrive To Fix Your Plumbing Emergency.

They should arrive as soon as possible or be very clear on exactly how long you will have to wait. Plumbing is unpredictable when a plumbing emergency arises and most plumbers know their day will never go exactly to plan, so many plumbing companies will have one of their teams on standby for emergencies.

The amount of time you’re waiting will largely depend on your ability to choose a truly local plumber. A plumber who is near you and will be able to get to you asap.

When looking for a Sydney emergency plumber on Google we suggest skipping the ads altogether and going directly to the results matched to your search based geographically. For more information, read our article here about How to Hack The Search Engines.

4. Ask The Plumbing Company If Follow-Up Services Are Available?

Some 24/7 emergency plumbers only advertise to do the immediate fix. When looking for a Sydney emergency plumber look for a plumbing company that is well known, has a good online presence, good ratings and will likely call you up within the future to touch base about your plumbing needs. Like most things in life, plumbing requires general maintenance – you don’t go to the dentist once, you go every few months to have a general check up!

5. Ask Them To Explain The Process When They Arrive At Your Home.

If the job is for a specific emergency issue (for example, a burst flexi pipe) there may be a plumber on the crew who is best suited to that issue. Have the representative you’re speaking with explain why that person is best suited to your emergency and have them tell you a little bit about that person (i.e.. are they also licensed, are they also able to attend ASAP, will they honour the payment rates you’ve already discussed).

Here’s where you can start to see the differences between amateurs and professionals so it’s a key question to ask!

IF YOU WERE TO ASK US ABOUT OUR PROCESS AT PROXIMITY PLUMBING, WE’D SAY SOMETHING LIKE THIS

We will assess your plumbing emergency over the phone, as you talk with a real person! We will give you tips on how to turn off the water/clean-up/contain the damage until we arrive.

Thanks to our service scheduling software, our plumbers know exactly where they’re going and will arrive at your home on time (in one of our snazzy Proximity Plumbing vans). They will be in uniform and introduce themselves to you; telling you who they are and where they’re from courteously.

Our plumbers will always remove work boots or cover them to protect your home’s floors. Our plumbers will assess the plumbing issue, provide you with information, and a breakdown of the cost involved before they get started. You’ll have the chance to ask any questions.

The work will be completed with minimal impact to your home and with as much care as possible. The workspace will be clean and neat when we leave, and you’ll even have a lovely home candle to say Thank You for choosing us and to help make the home smell lovely once we leave.

Now that’s a simple breakdown of our process and when you hire a professional plumber they should have a process very similar to ours. If they can’t articulate that over the phone maybe it’s best to keep searching until you find one who can (or call us).

Look For Real Recommendations.

You may have a go-to list of tradies that have been recommended by a friend or family member. These lists are golden! By having a recommendation it’s reassurance that the Sydney emergency plumber will do a good job, charge fairly, respect your home, and carry out the plumbing job correctly.

If you don’t have an emergency plumber on your list, you can quickly look at the Google reviews of the plumber you’re thinking of hiring for your emergency job. Looking at what others in your community have posted about the company or person could save you a headache or three.

How To Save On Emergency After Hours Plumbing.

When You’re In The Midst Of A Plumbing Emergency you often don’t stop and take five minutes to think clearly about the best ways to find a quality emergency plumber.

Prepare in advance by doing your research – have your emergency plumber’s details handy so in a tight moment, you can grab them quickly! A simple precaution like this can save you dollars later when a plumbing emergency arises.

Another way to avoid emergency plumbing costs is to get those plumbing problems taken care of before an emergency arises with preventive maintenance, e.g.: if your drains are partially blocked and the old boiling water or plunger don’t work, get in touch with your local plumber – Proximity Plumbing – we’re here to help.

Categories
Blocked Drain Drainage Emergency Plumbing Toilet Repairs

Is your toilet slow to fill once you flush? It’s a highly common plumbing issue that homeowners across Sydney tend to face on a daily basis. It’s also one of the most common calls a professional plumber will receive. There are various reasons why your toilet might be slow to fill in the first place. This article will help you understand why and could help you fix your toilet issue.

While most of the associated problems are easy to resolve or fix, still you should consider hiring a professional plumber to assist you in fixing your toilet slowly filling. The differences between a professional plumber and a handyman can be found here.

A professional, licenced plumber can help you in identifying the root cause of your toilet flushing problem. Once you have resolved the problem of toilet filling too slowly, you can easily make your toilet run seamlessly. Let us help you understand the main causes for it and how to deal with the same.

Reasons Why Your Toilet is Slow to Fill

Once you flush the toilet, its tank is known to refill on its own. The speed of refilling usually depends on the pressure of water flowing through the supply lines in your home. In case you notice that the toilet is taking longer to refill, there could be some potential problems, either in the supply line or the plumbing line.

Some of the common reasons for toilet filling up gradually are:

#Problem with the Water Supply Valve 

The valve for supplying water is the knob-like structure that comes out of the wall located just underneath the toilet tank. The valve of the water supply is responsible for controlling the overall flow of water in the respective toilet tank. When the given valve is not functioning properly or partially closed, then it will not be capable of delivering an adequate amount of water supply to the toilet tank. 

Another most common issue associated with the water supply valve is the accumulation of debris or minerals that restrict the overall flow of water. It would ultimately inhibit the filling speed of the tank through the valve.

To resolve the same, you can check the valve to ensure that it is open completely. In case the valve that is completely open is still not delivering the desired amount of water for refilling the toilet tank, then you can consider hiring services from a licensed plumber in Sydney to provide a reliable solution.

#Valve Tube Filling Issues

Your toilet could be slow to fill due to the valve tube. The fill valve component is attached to a device that is vertically shaped and appears like a tube. The given component is situated inside the toilet tank. The job of the fill valve setup is to control the water level in the toilet tank. With the passage of time, fill valves tend to wear down, get shifted out of place, or get clogged with debris or minerals. 

If there is the presence of any of the given issues in the fill valve component, it could slow down the process of toilet tank refilling.

In case you are assured that there is no issue with the valve, you should closely inspect the fill valve area of the toilet tank. Look into the valve for potential signs of any damage or common wear and tear. You should also check into the right positioning of the fill valve in the tank. 

Ideally, the fill valve should be positioned on the tank’s left side with its tailpiece extending through the tank’s bottom. It is here that the fill valve attaches itself to the shut-off valve or the water supply tube.

#Float Ball That is Waterlogged

In the toilet tank, there is the presence of a float ball sitting right above the water surface. The main role of the float ball in the tank is to control the incoming flow of water into the tank. It does not allow the tank to get filled to the top to avoid overflowing. 

In case the float ball in the tank becomes waterlogged, then it will not allow the water to fill effectively. This is the reason why it prevents the right amount of water from entering the tank. As a result, water will refill slowly into the tank. 

To resolve this issue, you should begin by removing the lid of the toilet tank. Check the water level in the tank. If you observe that it is only partially filled with water or the float ball is not floating at the surface of the tank, then the float ball might be waterlogged. 

The best part is that you can easily replace the float ball of the tank. Moreover, for optimal results, you can consider replacing the inner parts of the toilet with advanced, modern hardware units. 

How to Fix a Toilet which is slow to fill?

Malfunctioning floats or clogged fill lines are the main causes that affect the flow of water into your toilet tank. Some of the easy ways to correct the same are;

  • Check whether or not the valve is open properly. Moreover, the valve should also be free from all debris. 
  • Flush the toilet to check the overall water flow. You can consider replacing the water filling line in case the previous step did not solve the problem. 
  • Turn the valve for cold water in the off position as you turn the handle clockwise. Detach the fill line from the toilet tank. You can now replace the fill line. Turn on the valve back to check if the problem has been corrected.
  • Clean debris out of the tube to fix a valve that is clogged with debris or minerals. 

How to Prevent a Blocked Toilet

In addition to slow water supply in the water tank, you can also experience other plumbing issues like a blocked toilet. Here are some ways to prevent the same:

  • Practice mindful flushing. Only 3 P’s get flushed: Paper (toilet), Poo and Pee; everything else does not belong down a toilet bowl.
  • If there is a toilet blocked from a foreign object, make sure to clear it immediately. 
  • Watch out for signs that your main drain is blocked and take action
  • Clear the tanks quite often.
  • Do not delay and reach out to professional help!

Whatever your plumbing issue, it is best to hire a licensed plumber who is a true local to attend your property and fix your issue. Professional plumbers are highly experienced and qualified and know it well to deal with common and complex plumbing problems on the go. For any plumbing related questions, please call Proximity Plumbing now on 0420 102 394.

Categories
Covid 19 Emergency Plumbing General Plumbing

Are you trying to decide whether to hire a handyman or a licenced plumber for your plumbing issue? For the best outcomes, it is recommended to hire someone who knows what they’re doing and choose a professional plumber. 

What is the difference between a handyman and a licenced plumber? Let us help you understand the difference and enable you to make the right decision.

A Handyman Vs. A Licenced Plumber 

The main difference between the two professions lies in important aspects like training, expertise, knowledge, and licenses. A handyman is an individual who serves as a general contractor focusing on common home repairs whereas a licenced plumber is a qualified and registered specialist. 

Whilst handymen and handywomen are fantastic in helping you fix, maintain and clean certain things around the home, they are best off leaving the plumbing to the experts. 

Also, it is illegal for a handyman to carry out certain work that should be performed by an experienced plumber. 

While a handyman may claim that they know to plumb, their DIY approach could serve to make a plumbing situation worse if they are not licenced and skilled in the trade of plumbing. 

In comparison a handyman, a professional plumber is trained to ensure plumbing services effectively. A licensed plumber receives training to master several skills like:

  • Repair and installation of water heaters
  • Maintaining pipelines and plumbing systems
  • Recovering clogged sinks and toilets
  • Ensuring precise measurements for specific plumbing projects

Moreover, licensed plumbers are also experienced in handling plumbing emergencies. If you try to schedule a handyman for some plumbing emergency at an odd hour, the services might not always be assured. Most of the experienced plumbers have received ample training to implement plumbing emergencies like:

  • Clogged sewer lines
  • Malfunctions related to hot water heaters 
  • Water leakage
  • Burst or leaking pipes

Why Should You Always Hire a Licensed Plumber (vs A Handyman) For Plumbing Issues?

There are several reasons to hire a licensed plumber for all your plumbing concerns. 

#Education and Expertise 

A licensed and trained plumber will have proper education and expertise to deal with all types of plumbing problems. At the same time, they also remain updated on the respective local laws as well as regulations to deliver the assurance of safety compliance. 

#Ease of Diagnosing Problems

Experienced plumbers are capable of diagnosing problems at the first glance. Upon early diagnosis of the problem, a trained plumber can keep your property safe as well as updated. Moreover, it will also save you money significantly on costly repairs and replacements. 

#Insured Professionals

In most cases, licensed plumbers are usually registered with the local plumbing or licensing departments. Licensed plumbers also tend to be fully insured -unlike handymen. Handymen, generally, do not carry any workers compensation insurance or liability due to the overall costs. 

#Prioritizing Safety

Plumbing projects involve a specific level of hazard and danger. One of the main differences between hiring a plumber vs hiring a handyman is that plumbing projects involve a specific level of hazard and danger and licensed plumbers to hold in-depth knowledge about the respective safety precautions and protocols needed while dealing with plumbing issues. They also have the necessary tools as well as equipment to effectively and safely finish the job.

#Use of professional materials and equipment

A licensed plumber will have the trade qualification and skills to use the professional materials and equipment needed to clear your plumbing issue. At Proximity Plumbing our branded vans are completely stocked with all the materials our team will need to fix your plumbing emergency. 

#Guaranteed Top-quality Work

As a homeowner, if you take up the plumbing job, you might end up messing up the entire task -especially if you lack proper knowledge and experience. A handyman might also not have ample expertise to complete the task. In such a scenario, a professional plumber comes handy. Plumbers have access to the right industry knowledge as well as tools to deliver top-quality work. Licensed plumbers offer a warranty of the work -covering installation and repairs of the services.

How Will A Professional Plumber Handle A Plumbing Issue?

When you hire a licensed plumber (instead of a handyman) for specific projects, here are some job responsibilities you can expect out of them:

  • Going through drawings and blueprints for understanding or planning out the layout of waste disposal, plumbing, and water pipe systems.
  • Assembling, cutting, and installing pipes with attention to detail.
  • If necessary, pipe relining (as opposed to dig and replace your pipes).
  • Installation and maintenance of water supply systems.
  • Locating as well as repairing issues related to water supply systems.
  • Repairing plumbing appliances.
  • Repairing or replacing blocked drains, broken drainage systems, faucets, and other plumbing components.
  • Installing waste disposal as well as sanitary systems.
  • Repairing sewer line pipes and sewer connections. 
  • Any emergency plumbing situations. 

Questions to Ask a Professional Plumber Before Hiring Them

Sometimes in an emergency, it’s easy to click through to Google and choose the first emergency plumber who pops up on your search. We’re asking you to take at least a few minutes and do some important research before booking a professional plumber to attend to your emergency plumbing issue. Especially in Sydney right now in the Covid-19 lockdown situation. For more information on Covid-19 plumbing, safety click here. 

Here are some key questions you need to ask before hiring a professional plumber:

Are you a licenced plumber?

This simple question ensures you are truly hiring a professional and not just a handyman. You can always search for and confirm a plumber’s licence here.  Follow This link to check your preferred contractor.

Service NSW offers this link which will tell you about current, expired and cancelled licences under the name, licence number or ABN/ACN being searched. It is important to check the tradesperson engaged has a current licence to ensure they have the appropriate qualifications for the work you want to be done. 

Licensed plumbers are well aware of the local government standards. When you hire a licensed plumber, it also implies that he is well-aware of the local building codes and has ample knowledge related to the best plumbing practices.

Do you have insurance?

In addition to possessing the plumbing license, it is crucial to come across the plumber having relevant insurance at the same time to make sure your home and assets are protected. When there is plumbing insurance, it helps in protecting the plumber upon the occurrence of mistakes. 

Do you have a speciality?

For a specific plumbing issue like pipe relining, ask about the specialities a plumber may have in performing specific activities. Not all plumbers are going to be able to reline your pipes and some plumbers will be better at sewer lines, some will be better at routine plumbing. 

Do you service my suburb (and how fast can you get here)?

This is a two-parter question. So you want to know where they predominantly work; is your suburb part of their service area AND how fast can they make it to you. This is especially important in an emergency – you don’t want to book in a plumber to fix your emergency then be told it’s a three-hour wait until someone can make it to you! 

How much do you charge?

We all want to know we’re paying for quality services and not being ripped off! So, before saying “yes” to any plumber coming to your property and helping your plumbing emergency make sure you’re clear on their rates and how they charge you.

For example, they may have a call-out fee plus an hourly fee. They may have an “emergency” surcharge. They may charge per job or per half hour. They may only take credit cards or only take cash. Look for professionalism at every step and make sure you are comfortable with the rates mentioned. Ask if there are no “extra” or “hidden” charges and whether the rate includes GST.

At Proximity Plumbing, we have a free quote service and our prices are explained thoroughly before we start so there is no surprise at the end of the job. We don’t inflate prices for emergencies and for larger jobs we do offer a payment plan option.

Will you be the plumber arriving at my home?

You want to know who is coming into your home and whether or not they are as professional/qualified as the person you’re speaking to on the phone! Gone are the days of “I’ll just send the apprentice”. You are paying good money for a service that needs expert hands, make sure you’re 100% aware and satisfied with the person who will be fixing your plumbing issue.

If the job is for a specific issue (for example, a busted hot water system) there may be a plumber on the crew who is best suited to that issue. Have the representative you’re speaking with explain why and tell them a little bit about that person (ie. are they also licensed, are they also able to attend ASAP, will they honour the payment rates you’ve already discussed). 

Do you have relevant references and reviews?

All reliable plumbers should possess ample experience involving top-quality work. When a plumber possesses specific credentials, it is a good sign of his reliability. Professional plumbers are also expected to have some relevant references for vouching for their work. For Proximity Plumbing you can check out our 300+ 5 star community reviews here


Whilst it may feel as though the difference between a handyman and a licenced plumber isn’t too many, please think again. Especially if you have a plumbing emergency on your hands. A professional plumber will ensure your plumbing issue is handled with care and expertise. For any plumbing related questions, please call our team today on 0420 102 394.

Categories
Covid 19

Sydney lockdown continues and Proximity Plumbing is operating under full Covid-19 precautions to serve our local community. Unfortunately, Covid or not, plumbing issues and emergencies don’t take a break! 

Plumbers are classified as essential workers and we are permitted to serve our local, eastern suburbs community and assist in any and all plumbing issues for our customers. BUT you want to make sure you are choosing a truly local service provider. We’ve got you covered with the information in this article.

We’d like to stress in these moments, please arm yourself as an informed consumer. You can read our article here about being mindful of some of the cowboys in our industry who could look to capitalise on the current situation.

Know That You’re Choosing A True Local Emergency Plumber

Something we want to share with our community is more of an awareness around knowing exactly who you are booking when it comes to finding a plumber online. There is a real difference between a “Sydney Plumber” and a true, local plumber near you. 

In our lockdown situation, hiring a local plumber is more important than ever. You want to choose a team who lives and works in your local area, and not someone from further afield who may be travelling from a hotspot with high community spread numbers of Covid.

In the midst of a plumbing emergency, it’s easy to jump at the first, shiny ad you see on Google.

When you’re searching for a local licensed plumber there’s a few things to remember.

Firstly, when you search on Google, the results will be shown in three different areas:

  1.       Paid Ads
    These are found at the top of the page and are designed to GRAB your immediate attention. The average “local” plumbers are bidding up to $110 Per Click in the hope that you foolishly click on their add. 
  1.     Local Search
    Google knows all, and they are kind enough to share the real locations of its plumbers and the location of where the business is actually based. Plumbing businesses that are physically based geographically near you will always be at the top of the results for this section. This is a key point! Even better, yet you get to see their star ratings and the number of credible reviews they have. 

  1.     Organic Search
    These results are from Google. Based on all the information Google has, it’s who they perceive as being the best plumber near you. Thanks, Google! But in all seriousness Google: the main goal is understanding user intent and providing the best and most relevant organic search results for your search terms.


Make sure you look for plumbers who are geometrically based near you.

So many times, the “Plumber Near You” that you’ve booked to come out to your job “right away” is actually all the way across the city and will take hours to get to you. When you look at the Google responses to a plumber geographically close to you, there is no marketing here and only plumbers near you will be shown in the search results. 

Choosing a truly local plumber means they will generally be there fast (Proximity Plumbing has a 30-minute on-site guarantee for the eastern suburbs) and will be able to get to work on your plumbing emergency ASAP!

Before You Choose a Plumber: Ask These Key Questions 

Before you dive in and secure a plumber to service your plumbing job, please take 5-10 minutes to ask these key questions. If you’re asking a plumber these questions and they are offended, chances are they’re trying to hide something.

Any proud plumber would love an opportunity to answer any of these questions. We’ve gone to the liberty of filling in our answers for you! 

Q: Where are you based, where is your office and are you truly local to me?

A: Proximity Plumbing is a true eastern suburb based team, we’re located at Point Piper and you’ve probably seen our vans cruising the eastern suburbs streets, our office is also on Military Road Dover Heights.

(With this question, be mindful if someone says they service the whole of Sydney. If you can’t see their office address on google, ask the question which suburb are they physically located? If they’re being evasive, then politely say you’re looking around and call another provider.)

Q: What is your Covid-19 Safety plan?

A: Proximity Plumbing we have taken Covid-19 Safety precautions to ensure our customers and team are kept safe and well at all times.
– None of our plumbers have travelled overseas or interstate in the last 14 days.
– Each one of our team members has completed an infection control training course provided to us by the Australian government.
– Our plumbers have been trained to respect your personal space. This means standing well back (more than 2 metres) when discussing the job in person. Upon request we are also happy to conduct all discussions over the phone – even when on the premises.
– Each team member will be using hand sanitiser before and after all our jobs.
– If you require any plumbing work completed during this time rest assured, we will continue offering the highest quality of customer service, Emergency callouts, and continuing our services to local Sydney businesses and residence.
– In addition to washing their hands, our plumbers wear a new pair of disposable plastic gloves on every job that they are required to work indoors.
– Our vehicles are now sanitised at least twice a week using a hospital-grade disinfectant.
– Our plumbers have been trained to recognise any signs of illness and must report to management immediately.
– We have set up a Covid safe emergency plumbing hotline on 0480 024 320 should you have any questions or need an emergency plumber. 

Q: Do you have online reviews from customers?


A: Yes we do! Proximity Plumbing has over 300+ Google Reviews 5 out of 5.

Q: Are there any hidden fees or costs once you’re on-site?

A: At Proximity Plumbing, we have $0 Call Out and we offer a No Obligation quote before our team starts any work. That way you know exactly what to expect and how much we will charge. 

Q: Will you complete the work on the same day?

A: Yes – Proximity Plumbing has a guaranteed same day service.

Q: Do you have a licence and insurance?

A: Yes, Proximity Plumbing has both Company & Personal Plumbing License, with 20 million public liability.

Remember it might take another 5-10 minutes but that time with be a worthwhile investment and save you a lot of headaches and potential money!

We have prepared some frequently asked questions to help our customers understand what can and cannot be done right now, plus how our team are operating during the pandemic. 

Please see here for further information.

Hiring a professional plumber to carry out any work on your property can be an easy process (even at the moment) if you take the time to be informed, know what you’re looking for and ask the right questions. If you have any questions or need to book in a plumber ASAP then please reach out to our team today for a $0 Obligation-free quote by calling our Covid safe emergency plumbing hotline on 0480 024 320.