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Five key questions you should ask any plumber before hiring them.

Imagine you’re in the midst of a plumbing emergency (we’ve all been there) and you desperately need an ace plumber. We doubt in the middle of a plumbing emergency you’re going to grab your pen and paper and start quizzing the plumbers you find at the top of the list with twenty questions. You just want the job fixed and fixed fast – we get it! 

However, by asking a few key questions you can easily assess whether you’re hiring an expert, reliable, and trustworthy professional or someone who may take advantage of your situation and not complete a thorough job for you.  

There are five key questions you should ask any plumber (even in an emergency situation) so that you can rest assured you’re hiring the right team for the job. Here they are!

Before we get started with the golden 5 questions – Proximity Plumbing is a local, eastern suburbs based, family-run business. We are super proud of our team’s dedication to quality work and we are available 24/7. We never charge overtime for any emergency, last-minute, lengthy repairs. We charge the same price any time, any day, and can be on-site in the eastern suburbs within 30 minutes. OK “plug” over – you can learn more about our team here.

Five key questions you should ask any plumber:

1. Do you service my suburb (and how fast can you get here)?

This is a two-parter question. So you want to know where they predominantly work; is your suburb part of their service area AND how fast can they make it to you. This is especially important in an emergency – you don’t want to book in a plumber to fix your emergency then be told it’s a three-hour wait until someone can make it to you!

2. Are you a licensed plumber?

In Australia, plumbers need a license to practice their trade. This is true for most states and territories. A licensed plumber means a professionally trained plumber is working on your pipes and not an amateur. You can always do a quick search to see if your plumber is licensed or a google search to check if their website has any extra credentials (like whether they’re a member of any industry-based associations such as Master Plumbers).

3. How much do you charge?

We all want to know we’re paying for quality services and not being ripped off! So, before saying “yes” to any plumber coming to your property and helping your plumbing emergency make sure you’re clear on their rates and how they charge you.

For example, they may have a call-out fee plus an hourly fee. They may have an “emergency” surcharge. They may charge per job or per half hour. They may only take credit cards or only take cash. Look for professionalism at every step and make sure you are comfortable with the rates mentioned. Ask if there are no “extra” or “hidden” charges and whether the rate includes GST.

At Proximity Plumbing, we have a free quote service and our prices are explained thoroughly before we start so there is no surprise at the end of the job. We don’t inflate prices for emergencies and for larger jobs we do offer a payment plan option.

4. Will you be the plumber arriving at my home?

You want to know who is coming into your home and whether or not they are as professional/qualified as the person you’re speaking to on the phone! Gone are the days of “I’ll just send the apprentice”. You are paying good money for a service that needs expert hands, make sure you’re 100% aware and satisfied with the person who will be fixing your plumbing issue.

5. What’s the process when you arrive at my home?

If the job is for a specific issue (for example, a busted hot water system) there may be a plumber on the crew who is best suited to that issue. Have the representative you’re speaking with explain why and tell them a little bit about that person (ie. are they also licensed, are they also able to attend ASAP, will they honor the payment rates you’ve already discussed).

Here’s where you can start to see the differences between amateurs and professionals so it’s a key question to ask! 

If you were to ask us about our process at Proximity Plumbing, we’d say something like this: 

  1. Thanks to our service scheduling software, our plumbers know exactly where they’re going and will arrive at your home on time (in one of our snazzy Proximity Plumbing vans). They will be in uniform and introduce themselves to you; telling you who they are and where they’re from courteously. 

  1. They’ll always remove work boots or cover them to protect your home’s floors. Our plumbers will assess the plumbing issue, provide you with information, and a break down of the cost involved before they get started. You’ll have the chance to ask any questions.

  2. The work will be completed with minimal impact to your home and with as much care as possible. The workspace will be clean and neat when we leave and you’ll even have a lovely home candle to say Thank You for choosing us and to help make the home smell lovely once we leave. 

Now that’s a simple break down of our process and when you hire a professional plumber they should have a process very similar to ours. If they can’t articulate that over the phone maybe it’s best to keep searching until you find one who can (or call us)!

These 5 key questions could end up saving you valuable time and money in a plumbing emergency. Even if you’re in the midst of an emergency, take 5 minutes to get a true professional to help you in your time of need. If you’re looking for a plumber today (or any day) call us on 0420 102 394 for a free quote.

Plus we guarantee to be on-site within the eastern suburbs in 30 minutes! 

Speak To One Of Our Friendly Plumbing Experts Today

Proximity Plumbing have been serving Sydney’s Eastern Suburbs for over 10 years. In that time, we have earned a reputation for being honest, reliable and affordable. We pride ourselves on our workmanship, our skills and knowledge, but most of all on how we treat our customers. 

If you are looking for an expert plumber to help you solve your plumbing problems, then feel free to reach out for a obligation free quote. 

Check Out The 5 Star Reviews from Our Eastern Suburbs Clients

Great fast professional service. Needed an emergency job fixed late at night and Josh arrived quickly and sorted it promptly and professionally. Would highly recommend Proximity Plumbing.
Chris O'Brien
Chris O'Brien
12:52 28 May 20
First day of using proximity privately (have worked with them at a strata property in the past) and they have been courteous, prompt, clear in their diagnosis and very efficient so far. Sadly our issue will take several days and thousands of dollars to fix- I have trust in proximity to not be the cheapest but to offset that with a heightened duty of care and quality of workmanship I wouldn’t get elsewhere.
Tom Butler
Tom Butler
09:06 25 May 20
Josh from proximity Plumbing was on time,, well presented and polite, and workmanship very good. Work areas were left clean and tidy as well. Thoroughly recommend him.
Marion Foster
Marion Foster
05:11 25 May 20
James was polite, professional and friendly and explained the process of his work very clearly and got the job done quickly. I am very impressed with the service and will definitely call on Proximity Plumbing again for all our plumbing needs.
Daniella Slaughter
Daniella Slaughter
05:47 24 Apr 20
Very happy with the work undertaken by James from Proximity. Found him to be punctual and professional, assessing the plumbing issues with our toilet & provided two options. With issue now fixed happy to recommend Proximity, thank you James
David Gee
David Gee
02:45 16 Apr 20
Great service from James at Proximity Plumbing. On time, provided several options to fix the issue also sorted out a plumbing problem in the bathroom we had been trying to fix for a while. Will definitely be using Proximity again. Thanks James.
Sharon Thorpe
Sharon Thorpe
22:35 02 Apr 20
Josh was friendly, professional and efficient. He answered all my questions and explained what the issues were and how he was addressing them (in layman’s terms!). 10/10 would recommend ????⚒✨
Aivan Nguyen
Aivan Nguyen
22:13 09 Mar 20
Proximity are a very friendly and reactive team. They take on bookings very quickly and at a fair price. As a property management company we have lots of jobs that need a quick and professional response and they deliver every time. The team at proximity never let us down! Would 100% recommend their services.
I’ve managed to secure this company as our preferred trade for our high end boutique property management business and the level of professionalism and client care is unrivalled. Highly recommend and proud to have these guys representing our office! Thank PP you guys are brilliant ????????
Di Dishade
Di Dishade
08:58 27 Feb 20
I rang Proximity Plumbing yesterday about my leaking toilet, they fit me in that same day and solved the problem within half an hour. Josh was brilliant, very knowledgeable and did a great job. Thank you so much Josh and I would definitely recommend them, as good plumbers are like gold dust.
Harvey Taylor
Harvey Taylor
08:37 19 Feb 20
James was punctual, friendly, professional and easy to have around. After quoting the job he explained the process very clearly and was accommodating to further ideas we had. He fitted a whole new shower unit, re-tiled the area, finished to an excellent standard and within the set time frame. I would absolutely use Proximity Plumbing again, excellent customer service and responsiveness with top quality results.
Emma R
Emma R
10:22 18 Feb 20
This is the third time that I have used proximity plumbing, previously they had dealt with a leaking kitchen tap and installed a new thermostatic valve to my property. This time they fitted a new modern stylish toilet as the old one had cracked at the base causing a potential hazard to myself and my children. Their work was completed to a high standard and are always reliable, punctual, conscientious and a true pleasure to have around working in my home. I would absolutely recommend Proximity Plumbing and Williams’s services.
Henry G
Henry G
08:39 16 Feb 20
I am impressed by the efficiency of response by Will from Proximity Plumbing. He attended to my urgent call out within an hour of my phone call on a Saturday. The service was professional and thorough. I highly recommend Proximity Plumbing.Cara Freeman Potts Point
Cara Freeman
Cara Freeman
02:06 18 Jan 20
I could not recommend Proximity Plumbing highly enough. From the initial call to Emily, arranging a same-day callout to the punctual, professional and attentive work from James in fixing my kitchen mixer. I can confidently say I will be using you again and won't hesitate to recommend your services. Thank you for an awesome job!
Rosanne Vartuli
Rosanne Vartuli
10:03 10 Dec 19
I never normally write reviews but I couldn't not after the great experience with these guys! The guys at Proximity Plumbing are amazing! From the phone call to getting one of the guys to my salon when my plumbing was down, was so quick & effortless. Who knew plumbers were so lovely & well mannered! Thank you guys for the follow up and customer service. And thank you for being so proactive & responsive!
Missy Veyret
Missy Veyret
23:29 02 Dec 19
I used Proximity plumbing a few weeks ago. Absolutely excellent service and really could not be happier. Prompt response times to messages. Arrived on time, super helpful, the shower was fixed in no time. I would highly recommend them for their service and professionalism. Good punctual tradies/ plumbers are very hard to find, so delighted with proximity. I will definitely recommend to friends and family and use you guys again if and when needed.
Anna Grant
Anna Grant
09:29 20 Nov 19
So happy with whole entire process of calling Proximity plumbing. Helpful, informative and friendly staff. Super fast call out time. Clean and thorough service. Have all ready recommended Proximity Plumbing to so many others. Nice to have good honest trades people who actually know what they are doing.
Jane Lea
Jane Lea
20:00 19 Nov 19
I had a burst pipe in my place in darling point, I called Will from Proximity Plumbing after hours & he was there in 20 minutes, the boys did a fantastic job- very polite, efficient & cleaned up after themselves. I will continue using Will & his team at Proximity plumbing as I believe in supporting local businesses!
Adrian Servos
Adrian Servos
19:24 18 Nov 19
William of Proximity Plumbing ticked all the boxes. He arrived on time, enthusiastic and courteous, but most of all knowledgeable. He cleared our blocked sewer in a timely and professional manner and was happy to answer my questions regarding this issue reoccurring. I have all confidence in recommending Proximity Plumbing.
Dean Ryan
Dean Ryan
02:01 18 Nov 19
William & Emily were super easy to work with. They squeezed me in for a last minute appointment and I am very happy with the result. William is kind, polite and explained all the ins and outs of what he was doing to me, which I really appreciated. We just moved into a new place and will happily use William as our preferred plumber going forward. Thanks guys!!
Marisa Warren
Marisa Warren
02:58 15 Nov 19
James was fast, efficient and knowledgeable...... He had a great low cost solution to a plumbing problem. Anyone willing to crawl under my house deserves 5 stars
Tim Ward
Tim Ward
21:59 14 Nov 19
the guys from proximity are amazing! the customer service as well as the workmanship is 100%. From the minute you call till the time they leave, you get the best! They are amazing for emergency situations as well as long term remedial treatments. Highly recommend !
vaia pappas
vaia pappas
07:40 22 Oct 19
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