Why Choose Proximity Plumbing?
Plumbers are one of the most important trades and services you may ever hire for your property, so ensuring you choose the right plumber with a proven track record is essential. Proximity Plumbing has been established for 10 years and has 25 years of collective experience. We make it simple by positioning ourselves as experts in our field and providing exceptional customer service and providing a guaranteed 30 minute response time and a $0 call out.
Our unmatched service comes from building trust and showing the customer the courtesy & respect, they deserve when we deal with them and their home. Providing a world-class experience that surpasses their expectations and hopefully becoming a family client for life is our number one goal.
We like to know our clients on a first time basis when they call, so when they call they know we are ready to solve their plumbing problems.
Growing up locally, we understand and appreciate the expectations of our clients. If we can ensure that you call us again for the next job and you have complete confidence and assurance with your choice, we know we have succeeded in our mission and we promise to show our professionalism and workmanship for many years to come.
We consider ourselves blessed each and every day that we are able to live and operate a business strictly within the eastern suburbs. We love the fact that we are constantly stopped by local eastern suburbs clients who go out of their way to congratulate us on our success and mention how they can’t find a day that they don’t see one of our vans zipping through the local streets.
This starts with letting our community do the promoting for us and supporting each other. Having a brand that is synonymous the community, As owners, we are so proud of our company that you can often find William wearing his work shirt outside of work hours. People think he is weird, but Will loves it!
Investing In Ourselves
We are truly passionate about providing the best customer service imaginable by doing the job right the first time so there is never a second. Rest assured we also back ourselves as the best plumber by constantly investing in the latest state-of-the-art equipment being our trucks, our tools and most importantly our, knowledge.
All team members receive regular professional development training in the latest techniques and health and safety regulations. This ensures that they are well equipped to resolve any emergency plumbing issue quickly and effectively. You can be assured that even if you have a blocked drain Sunday night or burst pipe Christmas day, we will be there to assist you!
We make it simple by positioning ourselves as experts in our field and providing exceptional customer service and providing a guaranteed 30 minute response time and a $0 call out.
Changing the stigma associated with plumbers and re-establishing faith that there are still credible plumbers who believe in charging fairly and not ripping people off.
Why We Continue To Grow
Having knowledge and experience isn’t enough. It’s all about the things that are unsaid but are done providing a world-class experience that surpasses our client’s expectations. Going above and beyond to ensure they are your biggest advocates and fans and referring us to fellow family and friends, it's the little things like leaving a valve tag, so in an emergency, they know our number is right there to call us on or leaving a signature proximity plumbing air freshener in the client's bathroom after we are done to minimise and diffuse the smell, check out our Instagram where we are different and stand out from the crowd of Sydney Plumbers.
We appreciated the eastern suburbs is a close-knit community where reputation is everything, and you have to under-promise but over-deliver. Often People have high expectations, and so they should.
We deal with successful and intelligent individuals who want straight to the point solutions and clear explanations on how to resolve their issues. With that said, more and more people are working on their homes and being proactive rather than reactive to general maintenance.
We Never Charge Overtime?*
Proximity Plumbing knows that a plumbing emergency can strike at any time. That’s why we are available 24 hours a day, 7 days a week. More than that, we never charge overtime for these last-minute, lengthy repairs. We charge the same price any time, any day. That means you can call on us on Friday night, Saturday afternoon, or Sunday evening—without worrying about any overtime fees.
That’s because we take pride in sticking to our upfront, flat-rate pricing model. We believe home and business owners should enjoy the convenience of being able to schedule plumbing services whenever they need them, whether that be a Saturday afternoon or Sunday evening.
Our “Never an Overtime Charge” promise gives you peace of mind and assurance when you call on Proximity Plumbing, whether night or day. We charge the same price Monday through Sunday, so don't wait until the weekend is over to call our team! You know that our plumbers will go above and beyond to get the job done and never try to pad our pricing or gouge you with extra, hidden fees.
What You Can Expect From Your Plumbing Service Report.
At the end of the day, not everyone has studied for six years to be a plumber, and we cannot expect everyday people to understand what has been typically written by most plumbers. We have invested in the latest technology and apps to be able to visually show our clients the options they are choosing.
This all starts with our clients being in full control of the decisions they are making and the understanding the issue they are presented with. We find that it’s much easier to write a simple report with the important facts, less plumbing lingo, and more useful pictures that can be used as a visual aid, rather than an in-depth six-page essay on a blockage drain (which is totally unnecessary).
We will guide you, step-by-step through our recommendation on the best way to tackle your plumbing issue and get the job done quickly and efficiently with the least amount of disruption to your home or property.
This way it’s transparent and we know our clients will be left satisfied knowing exactly what they are paying for and what is going on with their home plumbing. To top it off, Proximity Plumbing provides a hard copy of all quotations, invoices & CCTV footage of the work undertaken a warranty and reference. This way it’s a peace of mind so our clients can always refer back to it.
Lifetime Workmanship Guarantee
Proximity Plumbing purpose is to surpass your expectations with our highly skilled and trained licensed tradesmen. To prove it we back up our service with a Lifetime Workmanship Guarantee, that being said all the products we install, and users have their own manufactures warranty and we need to respect and stand by.
We are so confident as we have hand-selected some of the most superior plumbing contractor available. We also ensure we are constantly re-investing in developing our team ensuring we are up to date with both current and upcoming changes and trends.
As standard, all work is well documented and photographed to ensure clients have before detailed before and after reports both for your records but also our own. We provide warranty certificates with all work upon request and standby our promise.
No Interest *Ever* Payment Plans
A little short on cash? Talk to us about a payment plan today
We understand that plumbing emergencies can happen anytime - not only when you’re cashed up.
It’s why we offer a No-Interest-Ever payment plan.
The Proximity Plumbing Payment Plan enables you to get your drain work done today, then pay off the account with low regular repayments.
All it takes is a 10% deposit to get you started, then the repayments are simply direct debited from your nominated account regular, with NO INTEREST.
It’s easy to apply for, you can do it over the phone in just minutes, with no extensive credit checks or invasive questions and a 97% approval rate.
So if you need assistance in setting up a payment plan with Proximity Plumbing, call us today.
Book Online And We’ll Waive The Fee
Proximity Plumbing offers you V.I.P access to all of our services and benefits. With all types of savings and exclusive deals.
Up to 15%-member rate discount
Never pay full price again for any plumbing, electrical or heating and cooling work you have carried out by us, members discounts apply every time.
Money saving coupons worth $1,513
We offer discounts on a variety of valuable products and services. Coupons provide you with a fantastic way to save even more on some of our most common products and services.
Free service call during business hours
We will gladly assess any repair needs within you plan(s) and provide free quotes at no additional charge to you for the duration of your lifetime membership.
Priority phone line for priority service whether you’re calling for a routine check-up or emergency service, you will receive the earliest available scheduling.
Proximity Plumbing Family Membership Card
Keeps our priority number at your fingertips at all times. This card helps to identify you as a member every time you call to ensure that you never miss out on all these benefits.
High-performance annual check-ups, Confirming the condition of the plumbing, electrical, heating and cooling systems in your home.
24/7 great service discount
Live technical assistance
Loyalty credit dollars, Our goal is to reward your loyalty. You earn $50 in loyalty credits just for joining our Total Care Club.
Receive our exclusive seasonal newsletters, We’ll add you to the exclusive mailing list for our seasonal e-newsletter, with even MORE great offers and homeowner information!