Meet Plumbing Team

William

William is the founder and hands-on Director of Proximity Plumbing, a leading Sydney-based plumbing company renowned for its quality, integrity, and proactive service across the Eastern Suburbs, North Shore, and Northern Beaches.

With over 15 years of industry experience, William launched Proximity Plumbing with a simple mission: to raise the standard of plumbing services in Sydney through better communication, professional presentation, and genuinely caring for the client experience. What started as a one-man operation has grown into a high-performing team of technicians, dispatchers, and support staff servicing thousands of residential, strata, and commercial clients annually.

William holds multiple trade licenses, including Plumbing, Drainage, Gasfitting, and Backflow Prevention, and is accredited in pipe relining, thermal imaging, and advanced leak detection. But beyond the certifications, his strength lies in leading from the front,whether that’s on a site walkthrough, speaking to strata committees, or innovating business systems to create a smoother client journey.

Known for his transparency, attention to detail, and relentless focus on quality, William has built Proximity Plumbing into one of the most trusted and top-reviewed plumbing businesses in NSW, with over 1,800+ verified 5-star reviews and multiple awards for customer service.

Favourite Part of the Role: Helping clients see plumbing as a long-term investment, not just a quick fix — and building a company that people are proud to work for.

William’s proudest moments include overseeing major upgrades on heritage apartment buildings, coordinating emergency response teams during wild Sydney storms, and mentoring apprentices who’ve grown into leaders within the company.

He works closely with his wife Emily, co-director and head of marketing, and together they’ve built not just a business — but a recognised brand backed by strong family values.

When he’s not managing projects, you’ll find William running at sunrise, having 5am coffees with his wife, or spending time with their three young children. He’s deeply passionate about personal development, leadership, and leaving a legacy — in both business and family life.

Fun Fact: William still personally reviews every major quote, report, or strata presentation — nothing goes out without his stamp of approval.

Personal Motto: "Don’t just fix problems — build systems that stop them happening again."

Emily

Emily is the Co-Director and Head of Marketing at Proximity Plumbing, leading the brand’s voice, visual presence, and customer journey experience across all platforms. As the powerhouse behind the scenes, Emily ensures that every interaction with Proximity Plumbing — online or offline — feels personal, polished, and professional.

With a strong background in graphic design, digital marketing, and brand strategy, Emily has played a pivotal role in shaping Proximity Plumbing into one of the most recognised and trusted trade brands in Sydney. From local SEO and Google Ads to Instagram reels and direct mail, Emily builds and executes smart marketing campaigns that drive results — and make the brand impossible to ignore.

As a director, she also plays a key leadership role in business development, staff culture, and customer engagement systems. Emily works closely with her husband William to keep the company values strong and the team united — creating a culture where everyone is proud of the work they do and the clients they serve.

Favourite Part of the Role: I love telling our story in a way that’s real, relatable, and memorable — and showing people that a plumbing company can actually feel premium.

Emily is especially passionate about helping homeowners and strata managers feel confident, informed, and cared for — long before a plumber arrives. She’s the creative mind behind the company’s client care emails, educational reports, branded vehicle fleet, and monthly marketing campaigns that have helped build a loyal, engaged customer base across Vaucluse, Bondi, Coogee, Rose Bay, and the North Shore.

A proud mum of three, Emily is a master of multitasking — juggling family, team culture, and campaign strategy all before 7 a.m.

Fun Fact: Emily personally designed every Proximity Plumbing asset — from the logo and website to uniforms, social templates, and video scripts.

Motto: “If it doesn’t build trust, we don’t publish it.”

Mark

Mark is a trusted Senior Service Technician at Proximity Plumbing, best known for his expertise in hot water systems, strong communication skills, and commitment to delivering exceptional client experiences across Sydney’s Eastern Suburbs and North Shore.

With over 12 years of industry experience, Mark brings both technical precision and a reassuring presence to every site he attends. Whether he’s diagnosing a gas hot water failure, installing a new continuous flow system, or restoring pressure issues in an apartment block, Mark approaches each job with professionalism, care, and pride in his workmanship.

Mark is fully licensed in Plumbing, Drainage, and Gasfitting, and is also certified in hot water system servicing, backflow prevention, and pipe relining. His specialty lies in fast, accurate diagnostics and ensuring every job is completed to the highest safety and quality standards.

Favourite Part of the Role: Helping people get their hot water back on the same day — it might be routine for me, but it makes a huge difference to someone’s life.

Mark’s standout moment was leading a same-day hot water system replacement for a family of six — completing the entire removal, installation, and compliance sign-off by sunset. The family had guests arriving that evening, and thanks to Mark, their weekend went off without a hitch.

Clients frequently compliment Mark on his calm, respectful manner, tidy work habits, and willingness to explain what’s going on in terms they can understand. He’s a regular across Bondi, Vaucluse, Double Bay, Coogee, and Mosman, where he’s earned a loyal following.

Fun Fact: Mark once restored hot water to a family on Christmas morning — and left with a plate of pancakes.

Motto: “Take your time to get it right the first time — especially when someone’s relying on you.”

JB

JB is Proximity Plumbing’s go-to Blocked Drain Specialist, combining deep technical expertise with a problem-solving mindset to tackle Sydney’s toughest drain and sewer issues. With over 10 years of plumbing experience, JB has built a reputation for diagnosing and clearing even the most stubborn blockages — fast, cleanly, and without cutting corners.

From stormwater backups and tree root intrusions to collapsed sewer lines and overflowing boundary traps, JB has seen it all. He’s highly skilled in operating high-pressure jetting equipment, CCTV drain cameras, and pipe locating tools, making him one of the most efficient and reliable drain technicians in the Eastern Suburbs and North Shore.

JB holds full licenses in Plumbing, Drainage, and Gasfitting, and is accredited in pipe relining, confined space entry, and advanced drain diagnostics. He’s often the first tech dispatched when clients report overflowing gully traps, slow-draining fixtures, or repeated blockages that others can’t resolve.

Favourite Part of the Role: Uncovering the root cause of a blockage and fixing it permanently — not just treating the symptom. It’s like plumbing detective work.

One of JB’s most memorable jobs involved jetting and relining a collapsed clay pipe beneath a heritage-listed driveway — all without excavation. The client had been told it was unfixable without digging, but JB found a better solution that saved time, money, and the property’s appearance.

Whether working with homeowners, builders, or strata managers, JB is known for his tidy work, honest advice, and ability to explain complex drain issues in simple terms. He regularly services Bondi, Vaucluse, Paddington, Coogee, Rose Bay, and Mosman, where blocked drains are common in older homes and tricky terrain.

Fun Fact: JB once removed a 7-metre tree root from a drain — and kept it as a trophy in the van for a year.

Motto: “If water’s not flowing, neither is the job — so fix it properly the first time.”

Joshua

Joshua is a versatile and detail-driven Service Technician at Proximity Plumbing, best known for his expertise in roof plumbing, gutter repairs, and high-access maintenance work. With a sharp eye for diagnosing leaks and preventing costly water damage, Joshua plays a key role in keeping homes across Sydney’s Eastern Suburbs and North Shore safe and storm-ready all year round.

From leaking gutters and blocked downpipes to roof flashing issues and stormwater overflow, Joshua takes pride in delivering long-term solutions — not just quick patches. His experience working at heights, combined with his problem-solving mindset, makes him a go-to tech for jobs that require precision, safety, and clean finishes in exposed areas.

Joshua is also skilled across general maintenance plumbing and regularly assists with drainage, hot water issues, and preventative roof inspections — especially before storm season. He works closely with the reporting team to ensure clients receive detailed recommendations and clear photos of every issue identified on site.

Favourite Part of the Role: Finding and fixing leaks before they cause serious damage. It’s rewarding knowing I’ve protected someone’s home — especially when they didn’t even realise there was a problem.

One of Joshua’s most memorable jobs was locating and repairing a roof flashing fault that had been misdiagnosed twice by other contractors. His persistence and attention to detail saved the homeowner from thousands in internal ceiling repairs.

Joshua frequently services homes in Vaucluse, Coogee, Rose Bay, Mosman, and Bondi, where roof access and exterior finishes require care, caution, and quality workmanship.

Fun Fact: Joshua always carries extra roof tiles in his van — “just in case” — and has a collection of photos of the strangest things he’s ever found in a gutter.

Motto: “Respect the roof — do it safely, and do it properly.”

Jason

Jason is a highly respected Senior Service Technician at Proximity Plumbing, known for his calm approach, sharp diagnostics, and consistent delivery of high-quality workmanship. With years of real-world experience under his belt, Jason brings a level of professionalism and care that makes him a trusted choice for homeowners, strata managers, and repeat clients across Sydney’s Eastern Suburbs and North Shore.

Jason specialises in general maintenance, leak detection, hot water troubleshooting, tapware upgrades, and strata service calls. Whether he’s fixing a leaking kitchen mixer, resolving low water pressure, or identifying the source of an internal leak, Jason always works with precision — and leaves the site spotless.

He’s particularly valued for his clear communication, strong attention to detail, and ability to explain plumbing issues in a way that clients can understand and feel confident about. He often takes the lead on jobs that require technical skill and client trust.

Favourite Part of the Role: “Solving a problem that’s been bothering someone for weeks — and leaving them with peace of mind. That’s what it’s all about.”

One of Jason’s most memorable jobs was identifying a hidden bathroom leak inside a newly renovated apartment — without cutting a single tile. The client had been through multiple contractors before calling Proximity, and Jason’s thoroughness saved them from major remedial works.

Jason regularly works across Vaucluse, Bondi, Coogee, Rose Bay, and Double Bay, where high standards and sensitive environments demand a steady, experienced hand.

Fun Fact: Jason has a near-perfect record for “first visit fixes” — and swears by always double-checking the isolation valves.

Motto: “Take your time, do it properly, and earn the client’s trust every step of the way.”

Darren

Darren is a reliable and solutions-focused Service Technician at Proximity Plumbing, best known for his deep knowledge of hot water systems and ability to restore comfort quickly when things go wrong. Whether it’s a sudden loss of hot water or a full system upgrade, Darren is the technician clients trust to deliver prompt, clear, and cost-effective solutions.

Working across Sydney’s Eastern Suburbs and North Shore, Darren services and installs all types of hot water systems, including gas, electric, continuous flow, and storage units. He takes pride in diagnosing faults accurately, extending the life of existing units where possible, and helping homeowners make informed decisions about replacements when needed.

Darren is also skilled in temperature regulation, tempering valve maintenance, and compliance checks, making him a go-to tech for real estate agents, strata managers, and families who rely on reliable hot water every day.

Favourite Part of the Role: Helping people feel reassured in stressful situations. No hot water can ruin someone’s day — I get to turn that around.

One of Darren’s standout jobs was replacing a failed storage unit with a new continuous flow system in just a few hours — with no disruption to the household and a cleaner, more energy-efficient setup left behind.

Darren regularly works in Coogee, Bondi, Rose Bay, Vaucluse, and Mosman, where homeowners value both technical skill and clear communication.

Fun Fact: Darren can guess the age of a hot water system within 6 months just by looking at it — and he’s rarely wrong.

Motto: “Hot water is peace of mind — fix it properly and fix it fast.”

James

James is a highly skilled Senior Service Technician at Proximity Plumbing, known for his precision, professionalism, and calm, solutions-first attitude on every job. With over a decade of plumbing experience, James brings deep technical knowledge and a customer-focused mindset to homes and strata buildings across Vaucluse, Bondi, Coogee, Rose Bay, Manly, and the North Shore.

Specialising in blocked drains, hot water systems, leak detection, and emergency plumbing, James is often the technician assigned to high-stakes or complex jobs — and for good reason. His ability to diagnose problems quickly and execute clean, lasting repairs makes him one of the most trusted techs in the Proximity Plumbing fleet.

Licensed in Plumbing, Drainage, and Gasfitting, James is also certified in pipe relining, CCTV inspections, and thermal leak detection. He plays a key role in helping our team deliver fast turnaround times without ever compromising on quality.

Favourite Part of the Role: I enjoy solving tough plumbing problems and making clients feel instantly at ease. It’s a great feeling knowing I’ve made someone’s day better.

One of James’ most memorable jobs involved clearing a main sewer blockage during a summer storm, preventing wastewater from backing up into a multi-million-dollar home. With rising water and limited access, he acted fast and methodically — resolving the issue and leaving the site spotless.

Clients often ask for James by name, and it’s no surprise. He’s polite, efficient, and takes the time to explain the issue clearly before starting work — earning consistent 5-star reviews and repeat bookings.

Fun Fact: James has fixed plumbing problems in homes with harbour views, underground basements, and one client’s rooftop pizza oven.

Motto: “Do it once, do it properly — and always clean up better than you found it.”