“From scheduling an appointment to the actual repair, everything was seamless and efficient. Our plumber, Jack, was professional, knowledgeable and went above and beyond to ensure our issue was fixed to our satisfaction. The team provided us with a clear explanation of the problem and the solution, and we appreciated their honesty and transparency.”
Emergency Plumber Sydney
On site in 30 minutes, guaranteed. Any hour. Fixed price before we start.
$0 CALLOUT FEE | FREE QUOTES | SAME DAY SERVICE
NOW SERVICING NORTH SYDNEY
WE ARE AVAILABLE
- 35+ Years of Combined Experience
- Yes, a Real Plumber Reads These Messages Too
- The Kettle Is Always On at Head Office
- $0 Call Out Fees
- Every Job Photographed, Every Price Upfront
- We Answer the Phone. Revolutionary, We Know.
- Trusted by 15,000+ Sydney Families
- No Call Centres. You Get a Human in Sydney
- Your Neighbours Probably Have Our Fridge Magnet
- Onsite in 30 Minutes Guaranteed
- Boots Off at the Door. Every Single Time.
- 2,800+ Google Reviews and Counting
- In the community For the community
THE SHORT ANSWER
In short
Proximity Plumbing is a 24/7 emergency plumber in Sydney, with a licensed plumber onsite in 30 minutes, guaranteed, any hour, and a 28-minute average onsite response. In the first five minutes: if anyone is in danger or you smell gas, get out and call 000; turn the water off at the meter tap; keep clear of water near electrics; and take photos before you clean up. Then call us on 0420 102 394. $0 call-out Monday to Friday, 7:00am to 5:00pm. After hours a call-out fee of $199 to $399 applies, confirmed by text before we dispatch.
RIGHT NOW
The first five minutes
Do these in order. Then Call us now on 0420 102 394: a licensed plumber onsite in 30 minutes, guaranteed.
1
Anyone in danger? Call 000
If someone is hurt, there is fire, sparking near water, or a strong smell of gas inside, get everyone out and call 000.
2
Stop the water
Turn the meter tap off. It is usually beside the water meter, just inside the front boundary. Find your water meter
3
Smell gas? Get out first
No flames, no switches, no phone near the leak. From outside, call Jemena on 131 909, or 000 if lives are at risk.
4
Water near electrics? Keep clear
Switch off at the switchboard only if you can reach it without standing in water or touching wet things. Otherwise keep clear and call an electrician.
5
Protect and record
Move valuables off the floor, catch drips, and take photos and video before you clean anything up.
IS THIS AN EMERGENCY?
Is this an emergency?
Answer five quick questions. Nothing you choose is sent anywhere.
Is anyone hurt or in danger, or is there fire or sparking?
Can you smell gas?
Is water near power points, lights or the switchboard?
Is water still flowing or spreading?
Is sewage coming up or overflowing?
Answer the questions above to see what to do.
PICK YOUR EMERGENCY
What is happening?
Choose what is happening for the steps to take right now.
Burst pipe
Turn the water off at the meter tap, then power off if water is near electrics.
Flexi hose burst
Close the little tap under the sink or toilet, or the meter tap if it will not stop.
Overflowing toilet
Stop flushing, close the valve behind the toilet, and lift the float.
Sewage overflow
Keep everyone away, stop using water, and check whether it overflows beyond your boundary.
Flooding drain
Stop using water, and clear outside grates only if it is safe.
Gas leak
Get out, no flames or switches, then call Jemena on 131 909 from outside.
Leaking hot water
Close the cold valve on the unit, then power or gas off at the unit.
No hot water
Check the circuit breaker, the pilot light and the gas supply before you call.
Ceiling leak
Stay out from under a bulging ceiling, turn the water off and keep clear of light fittings.
Tap won’t turn off
Close the valve under the sink, or the meter tap. Don’t force the handle.
Stormwater flooding
Clear grates if safe, keep out of moving water, SES for water entering from outside.
Water meter leak
Street side or the meter: Sydney Water. Your side: us. Test it with the meter.
THE 30-MINUTE GUARANTEE
A plumber at your door in 30 minutes, guaranteed
Any hour, any day. Our average onsite response is 28 minutes. How the guarantee works
$0 call-out in business hours
Open 24/7, 365 days
Onsite in 30 minutes
Lifetime labour warranty
WHO IS RESPONSIBLE?
Who is responsible?
Tenants
Urgent repairs are your landlord’s to arrange, and there are rules if they can’t be reached. What to do
Landlords and property managers
Your obligations, and how to make us the nominated emergency tradesperson. Read more
Strata
Common property or lot property, and how our report settles who pays. Read more
Commercial
Your lease decides; we keep you trading and document the cause. Read more
INSURANCE
Will insurance cover it?
Sudden damage, such as water from a burst pipe, is often covered; the pipe itself, gradual leaks and wear and tear usually are not. Your policy decides.
Take photos before you clean up. Our written report states the cause. How to claim
BE PREPARED
Be ready before it happens
Know where your water meter and gas meter are, check your flexi hoses every year, and keep our number on the fridge. The home checklist and printable emergency card · Find your water meter
WHAT IT COSTS
What an emergency call-out costs
$0 call-out Monday to Friday, 7:00am to 5:00pm. After hours a call-out fee of $199 to $399 applies, confirmed by text before we dispatch. Either way, you get a fixed price for the repair before any work starts.
Half of our priced burst pipe call-outs since 2019 cost between $385 and $862, including GST. See our prices.
WHEN WE ARRIVE
What we do when we get there
1
Make it safe
Water, gas or power isolated, and the damage stopped from spreading.
3
Fixed price
You get a fixed price for the repair before we start. If we find something the quote didn’t cover, we stop and give you a revised fixed price before continuing.
4
Repair
We fix it properly, or make it safe and come back with parts if it can wait.
5
Photos and a report
Photos and a written report of the cause, for your landlord, strata manager or insurer.
NUMBERS TO KNOW
Emergency numbers for Sydney homes
| Who | When to call | Number |
|---|---|---|
| Triple Zero | Anyone in danger, fire, injury, someone trapped, or a gas leak putting lives at risk | 000 |
| Sydney Water faults (24/7) | Water main, meter or meter tap leaks, leaks in the street, sewage overflows beyond your property | 13 20 90 |
| Jemena gas faults (24/7) | Smell of gas or a gas leak, from outside the building | 131 909 |
| NSW SES | Storm or flood damage needing emergency help, a damaged or leaking roof in a storm | 132 500 |
| Ausgrid (24/7) | Fallen powerlines, a shock or tingle from a tap, power hazards (inner, northern and eastern Sydney) | 13 13 88 |
| Endeavour Energy | The same for Western Sydney and the Blue Mountains | 131 003 |
| Poisons Information Centre | Headache, nausea or weakness that might be carbon monoxide | 13 11 26 |
| NSW Health Public Health Unit | Health concerns after sewage or floodwater, drinking water worries | 1300 066 055 |
REVIEWS BY PROBLEM
What your neighbours say
Real reviews from our customers across Sydney, in their own words. Read every review, good and bad, on Google.
Repairs
Hot water
Leaks
Renovations
AT A GLANCE
Key facts
Service
Emergency plumbing
Hours
24/7, 365 days a year
Response
Onsite in 30 minutes, guaranteed; 28-minute average
Call-out
$0 call-out Monday to Friday, 7:00am to 5:00pm. After hours a call-out fee of $199 to $399 applies, confirmed by text before we dispatch.
Licence
NSW 285594C
Since
2015
QUESTIONS
Emergency plumbing questions
MORE HELP
Emergency help
24/7 EMERGENCY PLUMBERS
Plumbing emergency? Call us now
A licensed plumber onsite in 30 minutes, guaranteed, any hour. We make it safe first, then give you a fixed price before any repair.
Onsite in 30 minutes, guaranteed
Open 24/7, 365 days
Licensed NSW 285594C
4.9 from 3,000+ reviews