FAQ

Question 1

Are You Still Operating During Covid 19?

Accepted Answer

Yes, As a service that supports ongoing provision and maintenance of gas, water, sewerage and waste services, plumbers are permitted to remain open for work during this period, as long as they abide by the government health and safety guidelines (such as proper use of PPE, following hygiene protocols and maintaining social distancing).

these precautions are to keep both our clients and our staff safe as we are always committed to delivering high quality and safe services.

The next time you are in an emergency plumbing situation, do not hesitate to contact your trustworthy local eastern suburbs plumber. We are a genuine 24/7 emergency plumbing company ready to serve the community and assist in any way we can. If you prefer to come in and meet in person, you can visit Emily & Courtney at our head office in Dover Heights NSW 2030 or Contact Your Local Emergency Sydney Plumbing Company On 9388 7292/ 0420 102 394 or via our website https://proximityplumbing.com.au/.

Question 2

What Plumbing Is Classified As An Emergency?

Accepted Answer

For the most part, plumbers are still working in Australia to help maintain homes, the NSW premier Gladys Berejiklian did reveal which services are considered essential listing trades (plumbers, electricians) as essential workers. This means we're still able to come to your home as long as we're following strict social distancing laws and have completed the Infection Control Training Course.

The following maintenance work can be completed in a person home:
• Ensure clean running water.
• Clear sewer drains (to ensure shower, toilet, sink) run freely.
• Gas detection.
• Hot water repairs, change over if currently not working.

Below are examples you can use as a guide to help you determine if the client's request is considered emergency plumbing work:

Here is a list of plumbing emergencies:

Maintenance to Wastewater Infrastructure: Any routine maintenance work on Wastewater systems is also an essential service as this is classified as high risk to the community.

Question 3

Are You Allowed To Get Plumbing Works Done During Lockdown?

Accepted Answer

Yes. As a service that supports ongoing provision and maintenance of gas, water, sewerage and waste services, plumbers are permitted to remain open for work during this period, as long as they abide by the government health and safety guidelines (such as proper use of PPE, following hygiene protocols and maintaining social distancing). Here is a list of plumbing emergencies:

Examples of non-essential plumbing work may include:

Cosmetic issues with tapware, such as upgrading a mixer.
Change of mind on a working product, such as updating to a more modern fixture, replacement of a perfectly fine working piece like a vanity replacement.

Did you need a plumber near me? phone your local team- Proximity plumbing today!

Question 4

Should I Call A Plumber In A Lockdown?

Accepted Answer

Short answer is yes if deemed an emergency: Plumbers play an important role in the health and safety of our communities. As such, we have been officially declared essential workers and permitted to serve our customers as usual. As an essential service, our team is operating as normal throughout these hard times to help keep your plumbing in working order. How we are sticking to the social distancing guidelines by the Australian government to keep our customers safe. The Following plumbing is deemed an emergency and an essential service to every household. Here is a list of plumbing emergencies:

Proximity Plumbing will remain to offer our $0 Call out to all residents throughout the pandemic. We have opted to not increase our callout fees during this time as we understand a lot of families are struggling enough as it is. We will be keeping our low cost, affordable pricing as-is for the foreseeable future and are happy to provide financial support for those clients who need works completed but may not have the funds to do so. We understand that this is a stressful time and that is why we are also offering special payment plans for those most affected by the coronavirus. Proximity Plumbing is operating under full Covid-19 precautions to serve our local community. Check this link: https://proximityplumbing.com.au/blogs/covid-safe-emergency-plumbers/

Question 5

Can COVID-19 Be Transmitted Through Water?

Accepted Answer

The virus that causes coronavirus disease 2019 (COVID-19) spreads mainly from person to person in respiratory droplets released when someone with the virus coughs, sneezes or talks. Less commonly, airborne transmission can occur. This happens when very small virus particles linger in the air for minutes to hours, potentially infecting others who are in the same area — even if the infected person is far away or has left the space.

Water or swimming does not transmit the COVID-19 virus
The COVID-19 virus does not transmit through the water while swimming. However, the virus spreads between people when someone has close contact with an infected person.

The virus that causes COVID-19 hasn't been detected in drinking water. Water treatment facilities have processes to filter and disinfect water before it goes into your home.

Check this link on how we can to stay ahead of COVID-19 safety measures: https://proximityplumbing.com.au/blogs/keeping-covid-safe/

Question 6

Has COVID-19 Been Detected In Drinking Water Supplies?

Accepted Answer

The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Laboratory studies of surrogate coronaviruses that took place in well-controlled environments indicated that the virus could remain infectious in water contaminated with faeces for days to weeks. A number of measures can be taken to improve water safety, starting with protecting the source water; treating water at the point of distribution, collection, or consumption; and ensuring that treated water is safely stored at home in regularly cleaned and covered containers.

Question 7

Can The Coronavirus Disease Spread Through Feces?

Accepted Answer

The risk of catching the COVID-19 virus from the faeces of an infected person appears to below.

There is some evidence that the COVID-19 virus may lead to intestinal infection and be present in faeces. Approximately 2−10% of cases of confirmed COVID-19 disease presented with diarrhoea (2−4), and two studies detected COVID-19 viral RNA fragments in the faecal matter of COVID-19 patients (5,6).

However, to date, only one study has cultured the COVID-19 virus from a single stool specimen (7). There have been no reports of faecal−oral transmission of the COVID-19 virus.

Question 8

Are We Being Tested For Covid 19?

Accepted Answer

Yes, all of our tradesmen are getting regularly tested to ensure we are keeping the community safe and uninfected. We have also created a Covid 19 Safety list: COVID-19 Safety List

None of our plumbers has travelled overseas or interstate in the last 14 days.
Each one of our team members has completed an infection control training course provided to us by the Australian government.
Our plumbers have been trained to respect your personal space. This means standing well back (more than 2 metres) when discussing the job in person.
Each team member will be using hand sanitiser before and after all our jobs.
If you require any plumbing work completed during this time rest assured, we will continue offering the highest quality of customer service, Emergency callouts, and continuing our services to local Sydney residents.
In addition to washing their hands, our plumbers wear a new pair of disposable plastic gloves on every job that they are required to work indoors.
Our vehicles are now sanitised at least twice a week using a hospital-grade disinfectant.
Our plumbers have been trained to recognise any signs of illness and must report to management immediately.

If you would like to know more about the precautions you can either call us or visit our latest blog here.

Question 9

What Measures Are We Implementing To Keep You Safe?

Accepted Answer

Like all Australians, we are closely monitoring the latest developments in relation to covid-19. I wanted to reach out personally to let you know that proximity plumbing is here to support you over this challenging period. Our team are going above and beyond in terms of cleanliness and safety as per the guidelines of NSW health.

We are committed to the health and safety of both our clients and our employees, and we are also mindful of playing our part to support the Australian government efforts to contain the spread of the virus. We take this responsibility seriously, and as the situation unfolds, we will continue to ensure we have in place the most robust plan possible. We are extremely proud of our 100% safety record and our constant efforts to adhere to the highest possible standards of cleanliness, sanitation, and hygiene.

Plumbers play an important role in the health and safety of our communities. As such, we have been officially declared essential workers and permitted to serve our customers as usual. As an essential service, our team is operating as normal throughout these hard times to help keep your plumbing in working order. How we are sticking to the social distancing guidelines by the Australian government to keep our customers safe.

Proximity Plumbing is keeping our customers COVID-19 safe with new precautions and safety measures. https://proximityplumbing.com.au/blogs/keeping-covid-safe/

Question 10

Can More Than 1-Person Travel To Complete Essential Work?

Accepted Answer

• Max 2 people.
• sit separate where possible (back passenger vs driver seat).
• keep windows down to circulate air.
• always wear a mask.
• wipe down surfaces touched by passengers.

We understand this is a difficult and uncertain time for all, however as a provider of essential plumbing services we assure you that we are remaining up to date and adhering to all expert advice by Health and Government authorities, in relation to any actions and procedures regarding the COVID-19 pandemic. It is our priority to ensure your health and safety along with that of our staff and the wider community.

We kindly ask you if you have been in contact with someone who has been a confirmed case of the highly contagious covid-19 that you inform our friendly staff over the phone so we can come equipped. If you require any plumbing work completed during this time rest assured, we will continue offering the highest quality of customer service, emergency callouts, and continuing our services to local Sydney businesses and residence.

Question 11

Is There A Distance Limit For Plumbers Still Working?

Accepted Answer

Plumbers play an important role in the health and safety of our communities. As such, we have been officially declared essential workers and permitted to serve our customers as usual. As an essential service, our team is operating as normal throughout these hard times to help keep your plumbing in working order.

In our lockdown situation, hiring a local plumber is more important than ever. You want to choose a team who lives and works in your local area, and not someone from further afield who may be travelling from a hotspot with high community spread numbers of Covid like the current lockdown for western Sydney, if you are looking for a local eastern suburbs plumber, we suggest you choose a local like us- Proximity Plumbing.

You can read our latest blog on how to choose a safe Covid plumber here.

Question 12

Is Plumbing Considered Essential Work?

Accepted Answer

Plumbers play an important role in the health and safety of our communities. As such, we have been officially declared essential workers and permitted to serve our customers as usual. As an essential service, our team is operating as normal throughout these hard times to help keep your plumbing in working order.

In our lockdown situation, hiring a local plumber is more important than ever. You want to choose a team who lives and works in your local area, and not someone from further afield who may be travelling from a hotspot with high community spread numbers of Covid like the current lockdown for western Sydney, if you are looking for a local eastern suburbs plumber, we suggest you choose a local like us- Proximity Plumbing.

You can read our latest blog on how to choose a safe Covid plumber here.

We understand this is a difficult and uncertain time for all, however as a provider of essential plumbing services we assure you that we are remaining up to date and adhering to all expert advice by Health and Government authorities, in relation to any actions and procedures regarding the COVID-19 pandemic. It is our priority to ensure your health and safety along with that of our staff and the wider community As plumbing is declared an essential service during this times, check our blog for more information: https://proximityplumbing.com.au/blogs/sydneysiders-take-note-plumbing-is-an-essential-service/

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