This all starts with our clients being in full control of the decisions they are making and the understanding the issue they are presented with.
We find that it’s much easier to write a simple report with the important facts, less plumbing lingo, and more useful pictures that can be used as a visual aid, rather than an in-depth six-page essay on a blockage drain (which is totally unnecessary).
At the end of the day not everyone has studied for six years to be a plumber, and we cannot expect everyday people to understand what has been typically written by most plumbers.
We have invested in the latest technology and apps to be able to visually show our clients the options they are choosing.
This way it’s transparent and we know our clients will be left satisfied knowing exactly what they are paying for and what is going on with their home plumbing.
To top it off, Proximity Plumbing provides a hard copy of all quotations, invoices & CCTV footage of the work undertaken a warranty and reference. This way it’s piece of mind so our clients can always refer back to it.
Call Emily or Jilliane today on 02 9388 7292 for an appointment.