FAQ

Question 1

Do you operate after business hours?

Accepted Answer

Proximity Plumbing are 24/7 Sydney emergency plumbers.
If you are in a true plumbing emergency, we suggest you call Proximity Plumbing, your local Sydney plumber. We are the local plumber in Sydney trusts for all 24-hour emergency plumbing needs. When you call our team, you're speaking to an honest plumber now, not a call centre, as we appreciate any after-hours job request requiring urgent attention; thus, we operate 24/7.

When you're in a genuine 24/7 emergency plumber, you want to know that when you call, you're going to be greeted by a local plumber who has the experience and capability to address your issue from the moment you call. A plumber who is licensed and based within the Eastern Suburbs and someone with a fully equipped vehicle to provide high-quality solutions in an emergency plumbing disaster should they occur.

Although many plumbers in Sydney cover all of Sydney for plumbing emergencies, we stick within the Eastern suburbs, where we are based. We provide superior service as your local plumber can guarantee 24-hour plumbing services as standard- we guarantee to be onsite within 30 minutes of the initial call.

If you are in a plumbing emergency, please call our 24/7 emergency plumbing hotline to speak to a plumbing technician.

Question 2

Are you a fully licensed plumber?

Accepted Answer

Yes, all our team are qualified licensed plumbers. All our licensed plumbers go through regular, mandatory & self-development training, not only within the company but through our service partners, this is to ensure we are staying up to date with all rules and regulations.

We are licensed & qualified for all plumbing, drainage and gas work, when looking for a plumber near me you can rely on Proximity Plumbing to do the job right from the start.

We are so passionate about changing the stigma and ensuring all un-licenced plumbers are ruled out as it is not fair for the credible licenced plumbers doing the right thing who have studied for six years to obtain a plumbing licence.

Protect yourself and your investment by making sure you hire the right, licensed plumber for the job. You can check if a plumber is certified by following this link telling you about current, expired and cancelled licences under the name, licence number, or ABN/ACN. It is essential to check the tradesperson engaged has a current license to ensure they have the appropriate qualifications.

You can find ours here:

Furthermore, the link will provide information on whether Fair Trading has issued public warnings about the licensee, has finalised any disciplinary action against the licensee and whether the licence has been suspended or cancelled. It is always a good idea to quickly spending five minutes before approving a quote from a local plumber near you.

Any licenced plumber is proud to show their license as it’s a sign of hard work and commitment.

Click this link to know the key differences between a handyman and a licensed plumber: https://proximityplumbing.com.au/blogs/the-key-differences-between-a-handyman-and-a-licenced-plumber/

Question 3

What areas do you service?

Accepted Answer

Proximity Plumbing is excited to announce that we are one of the few Eastern Suburbs plumbers based in the Eastern Suburbs! We offer our plumbing services to the Eastern Suburbs, Sydney CBD, Inner West, North Shore, Northern Beaches, Northern Suburbs, South Western Sydney, Sutherland Shire and Western Suburbs. If you're unsure if we cover your area, please feel free to call us.

We consider ourselves blessed every day to live and operate a business strictly within the eastern suburbs. When looking for a plumber near me/ plumber now, you want a fast resolution, not a plumber that services all of Sydney which might take them 1 hour to get from job to job, thankfully Proximity Plumbing guarantee to be onsite within 30 minutes.

Our dependable 24 hours emergency plumbing service is always ready to serve you. Due to the nature of our work, we understand that response times are one; if not the most important factors, when choosing our Sydney emergency plumbers. If you encounter any emergency plumbing problems, contact us immediately, and we can even assist over the phone if applicable.

Question 4

What plumbing services do you provide?

Accepted Answer

Our Master Plumber can help you with any plumbing requirements. From repairs and replacements to new installations, we are able to provide you with a comprehensive plumbing service at competitive prices.

We have a $0 callout fee, once onsite we will inspect the issue and then provide a quotation based on the issue, if approved we will carry out the repairs then and there.

some typical jobs for us include the following:

Question 5

Do you have warranty on your services?

Accepted Answer

Proximity Plumbing's purpose is to surpass your expectations with our highly skilled and trained licensed tradesmen. To prove it we back up our services with a Lifetime Workmanship Guarantee.

All of our products are sourced from Reece, Cass Brothers, Sydney Tap Centre or independent boutiques and are all backed by manufacturers warranty.

Question 6

Do you charge for overtime?

Accepted Answer

Proximity Plumbing knows that a plumbing emergency can strike at any time, whether it's 2 am from a burst flexible hose or Christmas day and the bathroom floor waste floods- Proximity Plumbing has you covered. That is why we are available and are the Sydney plumber of choice for 24 hours a day, seven days a week.

We never charge overtime for these last-minute, lengthy repairs. We set the same price any time, any day - we do charge an emergency call out fee if it's after 5 pm through to 7 am Monday-Friday.

During the week 7am till 3pm we do not have a callout fee.

Question 7

Do you offer discounts?

Accepted Answer

Proximity plumbing ensures each client is treated fairly, we do not provide discounts although we do have an $0 callout, we believe we do not have to complicate jobs by providing discounts as we charge fairly, to begin with. You can also read our blog on why we charge a call-out fee here. Have you ever heard of ' it's too good to be true?' chances are it is, if a plumber has all kinds of discounts and 'buy this get that' 50% off this, $100 off this' - it's just a scam to lure you in.

The age-old proverb “You Get What You Pay For” rings especially true with plumbers! However, when it comes to searching for “A Plumber Near Me” you will be inundated with “local” plumbers at bargain prices.

Again, this is a marketing tactic to be wary of - most likely, these plumbers will charge expensive fees when they finish the job and you’ll be hit with a lot of “extras”. So, take the time to call a few plumbers first and ask some key questions.

Do they offer upfront pricing?
Is the price fixed or hourly?
Are there any emergency/after-hours surcharges?

A good local plumber will come to your home and provide a free quote, so you know the total cost of repairs before the work starts!

Choosing the cheapest will not give you the best. A plumber is a qualified technician and has worked for many years to attain their level of expertise. Like any other professional. So, the work they carry out is meant to be of a certain quality and professionalism. In the long run, it’s better to pay a slightly higher price for a plumber who knows what they’re doing than to risk an unqualified person attending the job and making the issue worse.

Question 8

What are the methods of payment?

Accepted Answer

We use upfront and easy-to-understand quoting system with no hidden costs. We believe in fantastic service to our clients and ensure your job is completed to the highest possible standard.
We accept Credit Card (master card, visa & Amex)
Upon completion, you will receive a copy of the receipt and a copy of the invoice stating exactly what was carried out, with our lifetime labour warranty and manufacturer's warranty on any parts.
Our office has a record of each job, so for any reason you needed an additional copy of your invoice, we can happily assist with this.

Question 9

Why should I choose Proximity Plumbing?

Accepted Answer

We know our plumbing industry is highly competitive. However, not all plumbers hold the professionalism, knowledge, maturity & understanding like we do when it comes to customer service & that is what allows us to stand apart.

As Proximity Plumbing grows, we want to offer this same level of service to more people who need our expertise within the Eastern Suburbs; our aim is not to win everyone over but rather maintain our high level of service for the people who appreciate it.

Why would you choose Proximity Plumbing over a one-man band in a Ute who is a lot cheaper? Over the years, both William & Emily have built up the knowledge regarding plumbing from bookings to urgency on jobs to ensure costs are kept low & to maintain the integrity of the home. We value long-term relationships and work to know each property's unique characteristics to address any issues that inevitably arise over time effectively. No more stress & no more time wasted.

Click this blog to know how to bypass the Sydney plumber gimmicks and choose the professional plumber: https://proximityplumbing.com.au/blogs/how-to-bypass-the-sydney-plumber-gimmicks-and-choose-a-professional-plumber-that-wont-let-you-down/

Question 10

Can I request a specific plumber to attend?

Accepted Answer

Our office staff take the time to understand our client's plumbing concerns over the initial consultation over the phone. Some of our clients are time-poor professionals, and their personality trait is to want the job done. Therefore we can match that personality to one of our fast-paced plumbers, others like Mrs smith wish to know all of the in's and out's of the scope of work and therefore we send one of our technicians who is a little more suited for that.

We will do our best to accommodate your request and assign your preferred plumber upon booking; however, should they not be available, another qualified team member will be assigned. Rest assured that all team members receive regular professional development training in the latest techniques and health and safety regulations. This ensures that they are well equipped to resolve any plumbing issue quickly and effectively.

Generally, if you are a long term client, when making the booking, our office staff know who precisely to allocate to the job as they have been previously; that way, both the client and our tradesman are familiar with each other and the property over the years.

If you are wanting to make a booking feel free to contact our team today.

Question 11

Do you work on small and big jobs?

Accepted Answer

At Proximity Plumbing, no job is too big or too small- we take care of all of the things from the smallest of jobs such as a simple tap washer replacement right through to replacement of extensive sewer lines.

Our aim is not to win every client over it's to ensure we build a relationship into the future and provide superior customer service, why? because we are in the community for the community.

We value long-term relationships and work to know each property's unique characteristics to address any issues that inevitably arise over time effectively. No more stress & no more time wasted.

If you are looking for a reliable, friendly and worthwhile plumber reach out to our plumbing team today- get in touch today!

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